Multi Factor Authentication (MFA)
Two-Factor Authentication (2FA) adds an extra layer of security to your Cardholder Portal account. After entering your password, you will also need to provide a one-time code from an authenticator app on your phone.
Supported Authenticator Apps: Google Authenticator, Microsoft Authenticator, Authy, or any TOTP-compatible app.
Journey 1: MFA Registration — Setting Up 2FA for the First Time
As a new cardholder, you will go through card activation and account registration before setting up Two-Factor Authentication.
Step 1 — Activate Your Card
You will receive a link to activate your virtual prepaid card. On the activation page, fill in your First Name, Last Name, Email, and Access Code. Review and accept the required terms, then click Activate Card.
Step 2 — Verify Your Card
On the next screen, enter your Card Number, CVV, and Expiry date. Complete the "I'm not a robot" check, then click Submit.
Step 3 — Create Your Account
After your card is verified, you will see a green "Card verified successfully!" message. Choose a Username and Password, confirm your password, and click Submit.
You will see a screen titled "Set Up Two-Factor Authentication" with a QR code.
Open your authenticator app on your phone and scan this QR code. This will add an entry called "Berkeley Payaccount" or “Company Name” linked to your username.
If you are unable to scan the QR code, click Copy secret and manually enter the secret key into your authenticator app.
Step 5 — Enter the Verification Code
Your authenticator app will now display a 6-digit code that refreshes every 30 seconds. Enter this code into the verification fields on screen and click Verify and Complete Setup.
Step 6 — You're In!
Once verified, you will be taken to your Cardholder Dashboard where you can view your card balance, account status, expiry date, and transaction history.
Journey 2: MFA Login — Logging In with 2FA
Once 2FA is set up, you will need a code from your authenticator app each time you log in.
Step 1 — Enter Your Credentials
Go to the Cardholder Portal login page. Enter your username and password, then click Submit.
Step 2 — Enter Your 2FA Code
Step 3 — Verifying
A brief loading spinner will appear while your code is being verified.
Step 4 — You're In!
Once the code is verified, you will be taken to your Cardholder Dashboard.
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