How do I activate my card?

How do I activate my card?

Activating your card is quite simple, provided that you have all the information required. Bear in mind that you may need to refer to different online portals based on the type of card that you have. You may refer the back of your card to know what portal that you're supposed to sign in to as it may differ depending on the organization that provided you with the card. 

For cardholders that needs to login to

  1. To login you will need to enter your 16-digit card number, your CVV which is the 3-digit number on the back of the card and your 4-digit unique access can be found on your carrier which is the paper your card came attached to.
  2. Hit Go.
  3. Your card is now activated! 

For cardholders that needs to login to

  1. Go to to activate your card. 
  2. Hit Submit.
  3. Your card is now activated!  
You may also go to to register your card and create your account (this is largely optional but is absolutely necessary should you require the ability to monitor your balance). When registering, please hover over the bubbles in the empty fields to make sure that your password and username match the requirements. If you have multiple cards that needs to be registered via this portal, make sure that you use different iterations of your username/password.

Once you’re done activating your account you can check your profile for your PIN and monitor your transactions.
Please note that this goes for ATM cards with chips on them. Non-ATM cards has no chip and thus no PINs. However, there are cards that are an exception to this rule.
Feel like the article is lacking? Leave a downvote and let us know what you think. We genuinely want to improve based on your feedback.

    • Popular Articles

    • Where is the physical version of my virtual card?

      Most companies/organizations does not supply both physical/virtual cards. For more clarification, we recommend that you reach out to the company/organization that issued you the card to inquire about a physical card. Feel like the article is lacking? ...
    • What if I forget my password/access code?

      We're all human at the end of the day. Although we highly discourage it, forgetting your password/access code is a usual issue that cardholders run into daily.  For starters, please bear in mind: If you own a virtual card, you'll need to sign in ...
    • Can I change my pin or access code?

      Unfortunately, once set, the PIN number and access code cannot be changed. If you forgot your/lost access code, this article should be of use to you. Should you require any assistance with this, please feel free to open a ticket with our support ...
    • How to create a ticket?

      Creating a ticket is simple. You should be able to see a button on the bottom of this page that says "Submit a ticket". If not, click on this link and you'll be redirected to the ticket submission page. Once you're on the ticket page, you'll see a ...
    • My card expired with funds remaining; What are my options?

      Please note, cards issued from a corporation for promotional purposes legally have an expiration date. Please take a look at the terms and conditions that were sent with the card to determine if your program allows for replacement cards to be created ...
    • Recent Articles

    • Fraud FAQ

      Do you have a particular question that wasn't answered by our original fraud article? Have a look here as well: How can I protect my card information or the safety of my physical or virtual card? It is your responsibility to track your account ...
    • Can my card be used in any country?

      Here is the list of countries where your prepaid card will not be usable due to either sanctions or restrictions on financial institutions in the USA and Canada: Afghanistan Angola Bangladesh Belarus Burundi Cambodia Central African Republic Crimea ...
    • How do I view my ticket?

      To access your ticket through the Help Center portal, it's essential to have a registered Help Center account using the same email address you used to contact us. If you haven't signed up for an account yet, please visit the sign-up page to create ...
    • What is a Pre-Authorization and how does it work?

      Pre-authorization, commonly known as pre-auth or auth-only, are a hold placed on a cardholder's account to guarantee access to said funds, basically confirming that your card is actually good for that amount. This is a common practice among merchants ...
    • E-transfer failed or not going through

      The most common reason for an e-transfer to fail is simply due to the fact that your security question contained an invalid character or too much character. However, the reasoning may not be identical for all failed transfers as you'll see below. ...