How do I activate my card?

How do I activate my card?

Activating your card is quite simple, provided that you have all the information required. Bear in mind that you may need to refer to different online portals based on the type of card that you have. You may refer the back of your card to know what portal that you're supposed to sign in to as it may differ depending on the organization that provided you with the card. 

For cardholders that needs to login to https://mycardholdersupport.com

  1. To login you will need to enter your 16-digit card number, your CVV which is the 3-digit number on the back of the card and your 4-digit unique access can be found on your carrier which is the paper your card came attached to.
  2. Once you have logged in, you will need to click on the card status button and change it from “ready” to "active".
  3. Hit submit.
  4. Your card is now activated!  

For cardholders that needs to login to https://payaccount.io

  1. Go to https://payaccount.io/activate to activate your card. 
  2. Hit submit.
  3. Your card is now activated!  
You may also go to https://payaccount.io/register to register your card and create your account. (this is largely optional but is absolutely necessary should you require the ability to monitor your balance) When registering, please hover over the bubbles in the empty fields to make sure that your password and username match the requirements. 

Once you’re done activating your account you can check your profile for your PIN and monitor your transactions.
Please note that this goes for ATM cards with chips on them. Non-ATM cards has no chip and thus no PINs. However, there are cards that are an exception to this rule.

For virtual cardholders

You will receive a link to redeem your virtual prepaid card via email. From there you will be redirected to our webform to fill out your information.
  1. Please fill in the form as requested.
  2. After submitting the form, you will reach the terms and conditions that must be checked before continuing.
  3. After you submit the terms and conditions you will be redirected to the card information page, where you can print or save this information.
You may face issues when trying to activate the card as it may not use your personal detail (some organization use their details when requesting the card) If you face any issues, please feel free to create a ticket with us and we'll guide you through the process. 
Please make sure to save and print your virtual card information. Should you activate the card and then proceed to not/forgot to save your card details, we will not be able to re-issue said card. You will have to reach out to the organization that issued you the card and have them reissue the card for you. 
Should you face any issues with any of the above, feel free to create a support ticket with our team and we'll do our best to be of assistance. 

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