Can I change my pin or access code?

Can I change my pin or access code?

Unfortunately, once set, the PIN number and access code cannot be changed. If you forgot your/lost access code, this article should be of use to you. 
Should you require any assistance with this, please feel free to open a ticket with our support team. 
Feel like the article is lacking? Leave a downvote and let us know what you think. We genuinely want to improve based on your feedback.




    • Related Articles

    • Are PIN number the same as my access code?

      No they are not. PIN numbers are not changeable once they are set while access code can be updated should it be necessary. Please bear in mind that your access code will only be updated if there is an issue with your current code. This is also per ...
    • How can I check my balance/PIN?

      Checking balance Checking your account's balance is quite simple. Although, there are things that you need to keep in mind.  If you own a virtual card, you'll need to sign in to https://payaccount.io/login. However, certain virtual card uses the ...
    • What if I forget my password/access code?

      We're all human at the end of the day. Although we highly discourage it, forgetting your password/access code is a usual issue that cardholders run into daily.  For starters, please bear in mind: If you own a virtual card, you'll need to sign in ...
    • Help! My account is locked.

      Account locking is a financial security feature and cannot be overridden. Your account can get locked if you entered your information incorrectly too many times. The fields are case-sensitive which means that even if the information that you entered ...
    • Why do you require my SSN/SIN number?

      We would like to strongly emphasize that we will never ask for your Social Security Number/Social Insurance Number. When an agent asks you for this number, please provide them with your access code instead. Never give out your SSN/SIN number to our ...