What if I forget my password/access code?
We're all human at the end of the day. Although we highly discourage it, forgetting your password/access code is a usual issue that cardholders run into daily.
For starters, please bear in mind:
- If you own a virtual card, you'll need to sign in to https://payaccount.io/login. However, certain virtual card uses the portal below.
- If you own a physical card, please refer to the back of your card. You'll either need to sign in to the site above or https://mycardholdersupport.com/
Simply click on the “forgot password” link and enter the same username used when registering your card. Your new password will be emailed to you immediately.
If you own a virtual card and unsure of/forgot which portal that you need to sign in to, please feel free to create a ticket with us so that we can be of assistance.
For cardholders that needs to sign in to https://mycardholdersupport.com/
and have forgotten their access code, you'll need to create a ticket with us so that we'll be able to assist. This also applies to cardholders that have forgotten their username.
You'll notice that we ask your access code during the verification process but you can ignore that part of the question as we still need the rest in order to legally proceed.
Feel like the article is lacking? Leave a downvote and let us know what you think. We genuinely want to improve based on your feedback.
Can I change my pin or access code?
Unfortunately, once set, the PIN number and access code cannot be changed. If you forgot your/lost access code, this article should be of use to you. Should you require any assistance with this, please feel free to open a ticket with our support ...
Are PIN number the same as my access code?
No they are not. PIN numbers are not changeable once they are set while access code can be updated should it be necessary. Please bear in mind that your access code will only be updated if there is an issue with your current code. This is also per ...
Help! My account is locked.
Account locking is a financial security feature and cannot be overridden. Your account can get locked if you entered your information incorrectly too many times. The fields are case-sensitive which means that even if the information that you entered ...
How can I check my balance/PIN?
Checking balance Checking your account's balance is quite simple. Although, there are things that you need to keep in mind. If you own a virtual card, you'll need to sign in to https://payaccount.io/login. However, certain virtual card uses the ...
What does MCC stand for?
MCC is an acronym that stands for “Merchant Category Code.” The major card companies and banks break down the merchants who accept their cards into categories and assign each merchant, accordingly, a corresponding code consisting of four numbers. ...