Physical Cards
How do I enable Tap-to-Pay/Paywave feature on my card?
In order to enable the tap features on your card, you need to use the card at least once with the PIN in order to enable it. If you're unsure of what your PIN number is, this article may prove useful to you. Feel like the article is lacking? Leave a ...
Why can’t I use my card at certain merchants if I have the exact balance required for the purchase on my card?
At restaurants, hotels, spa salons, and other merchants where it is customary to leave a tip, cards work with a tip tolerance function. Simply put, a "tip tolerance" is a security feature that ensures there are sufficient funds on the card for the ...
My card is undelivered or missing. I never received my card in the mail.
Card delivery may take up to 21 business days to be delivered, in addition to 2-3 days of processing time. To find out the status of a card that was ordered for you, please create a support ticket with us. We will try to look up the status of the ...
How can I report a lost or stolen or damaged card?
Should your card go missing or sustained a damage that prevents you from using it, the only way to resolve the issue would be to have the card replaced. Rest assured as we'll do our best to guide you through the process. If a card is lost or stolen ...
How long does it take to receive a card after replacement?
It usually takes around to 7 to 21 business days (Monday to Friday, excluding national holidays) to receive a replacement card, in addition to 1-2 business days needed to actually process, create, and package the card replacement. Exceptions apply ...
Can I withdraw cash from my prepaid card and what is the limit for transactions and cash withdrawals?
This does not apply to virtual cards. Virtual cards cannot be used at an ATM. For more info on a virtual card, please have a look at this virtual card article. If you own a physical card, you generally can withdraw cash from any ATM that supports it ...
Popular Articles
How can I check my balance/PIN?
Checking balance Checking your account's balance is quite simple. Although, there are things that you need to keep in mind. If you own a virtual card, you'll need to sign in to https://payaccount.io/login. However, certain virtual card uses the ...
Can I change my pin or access code?
Unfortunately, once set, the PIN number and access code cannot be changed. If you forgot your/lost access code, this article should be of use to you. Should you require any assistance with this, please feel free to open a ticket with our support ...
Where is the physical version of my virtual card?
Most companies/organizations does not supply both physical/virtual cards. For more clarification, we recommend that you reach out to the company/organization that issued you the card to inquire about a physical card. Feel like the article is lacking? ...
What if I would like to purchase something that costs more than the remaining balance on my Prepaid card?
If you know the balance on your Prepaid card, inform the cashier that you would like to pay that sum of money from your Prepaid card and the remaining balance from a different debit or credit card. Without telling the cashier you would like to use ...
What if I forget my password/access code?
We're all human at the end of the day. Although we highly discourage it, forgetting your password/access code is a usual issue that cardholders run into daily. For starters, please bear in mind: If you own a virtual card, you'll need to sign in to ...