Why can’t I use my card at certain merchants if I have the exact balance required for the purchase on my card?
At restaurants, hotels, spa salons, and other merchants where it is customary to leave a tip, cards work with a tip tolerance function. Simply put, a "tip tolerance" is a security feature that ensures there are sufficient funds on the card for the ...
My card is undelivered or missing. I never received my card in the mail.
Card delivery may take up to 21 business days to be delivered, in addition to 2-3 days of processing time. To find out the status of a card that was ordered for you, please create a support ticket with us. We will try to look up the status of the ...
How can I report a lost or stolen or damaged card?
Should your card go missing or sustained a damage that prevents you from using it, the only way to resolve the issue would be to have the card replaced. Rest assured as we'll do our best to guide you through the process. If a card is lost or stolen ...
How long does it take to receive a card after replacement?
It usually takes around to 7 to 21 business days (Monday to Friday, excluding national holidays) to receive a replacement card, in addition to 1-2 business days needed to actually process, create, and package the card replacement. Exceptions apply ...
Can I withdraw cash from my prepaid card and what is the limit for transactions and cash withdrawals?
This does not apply to virtual cards. Virtual cards cannot be used at an ATM. For more info on a virtual card, please have a look at this virtual card article. If you own a physical card, you generally can withdraw cash from any ATM that supports it ...