How can I report a lost or stolen or damaged card?
Should your card go missing or sustained a damage that prevents you from using it, the only way to resolve the issue would be to have the card replaced. Rest assured as we'll do our best to guide you through the process.
If a card is lost or stolen we strongly recommend you first suspend the card by logging into the cardholder portal. You should be able to see a button right away that says "Suspend Card" upon logging in. Simply click on that button to suspend your card and unsuspend it when you have your new card. You may ignore this step if you never accessed the cardholder portal in the past.
You'll need to reach out to us at help@mycardholdersupport.com. Our bot will send you a verification email which you need to respond to by providing all the information that is requested. Though you may have lost your card, this step is still needed as per regulation and is vital to prevent malicious replacement requests. Please make sure to provide as much of the applicable information as possible.
You only need to fill this up and we'll take care of the rest. Be sure to also provide us with a new updated address if your address changed after you received the card to avoid any issues during delivery.
A 20$ replacement fee will also be charged for the card replacement service. You may know more about this by referring to your copy the terms of conditions that came with the card.
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