How long does it take to receive a card after replacement?
It usually takes around to 7 to 21 business days (Monday to Friday, excluding national holidays) to receive a replacement card, in addition to 1-2 business days needed to actually process, create, and package the card replacement.
Exceptions apply to certain rural areas based on the geographic location, societal and environmental factors such as weather.
If you require any clarification or assistance, please contact the number on the back of the card or email us at help@mycardholdersupport.com
Feel like the article is lacking? Leave a downvote and let us know what you think. We genuinely want to improve based on your feedback.
Recent Articles
I would like to file a complaint. How should I proceed? (For cards issued by Equitable Bank)
Customer Complaints Resolution Guide (Equitable Bank) At Cardholder Support, we are committed to providing you with the best possible customer experience and high-quality products and services. While we are always delighted to receive any positive ...PTC Mobile Wallet - Services Terms of Use
These terms and conditions are applicable to prepaid cards issued by Peoples Trust Company that have been enabled for mobile wallet services within your card program. Peoples Trust Company Terms of Use for Mobile Payment Services Last modified: ...Our Privacy Policy
Last Updated: January 1, 2022 For Canada and US Our Commitment At Cardholder Support, we are committed to protecting your privacy and confidential information while maintaining strong practices in the handling of all Personal Information. This ...Fraud FAQ
Do you have a particular question that wasn't answered by our original fraud article? Have a look here as well: How can I protect my card information or the safety of my physical or virtual card? It is your responsibility to track your account ...Can my card be used in any country?
Here is the list of countries where your prepaid card will not be usable due to either sanctions or restrictions on financial institutions in the USA and Canada: Afghanistan Angola Bangladesh Belarus Burundi Cambodia Central African Republic Crimea ...