How long does it take to receive a card after replacement?
It usually takes upto 10 to 15 business days (Monday to Friday, excluding national holidays) to receive a replacement card.
Exceptions apply to certain rural areas based on the geographic location and environmental factors such as weather.
Where is my virtual card? When will I receive it?
Question: As part of a promotion, I purchased a new computer or device and should have received a virtual card. Where is it? When and how will I receive it? Answer: Your virtual prepaid card is in queue to be processed. Due to a high volume of ...
How do I replace a lost or damaged card?
If you have lost your card or it was stolen, you can request a replacement by directly reaching out to the company that issued you the card. Please note once the card is replaced you will receive it within 10 business days. Cardholder Support cannot ...
My card expired with funds remaining; What are my options?
Please note, cards issued from a corporation for promotional purposes legally have an expiration date. Please take a look at the terms and conditions that were sent with the card to determine if your program allows for replacement cards to be created ...
What are pending Authorizations and how long does it take for a reversal?
Pending Authorizations are a key part of any sale, giving merchants the ability to identify if funds are available . With missing or non-matching information while processing a transaction, if the issuer is not able to match the authorization the ...
Will I receive a monthly statement?
No. Prepaid cards do not receive a monthly statement. However, you can log in to the cardholder portal at https://payaccount.io/login and view all your transactions, including your current card balance 24/7.