Why do you require my SSN/SIN number?
We would like to strongly emphasize that we will never ask for your Social Security Number/Social Insurance Number
. When an agent asks you for this number, please provide them with your access code
instead. Never give out your SSN/SIN number to our agents, even if they insist on it.
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Are PIN number the same as my access code?
No they are not. PIN numbers are not changeable once they are set while access code can be updated should it be necessary. Please bear in mind that your access code will only be updated if there is an issue with your current code. This is also per ...
What is a proxy number?
A proxy number or in other words, a payment reference number, is a unique identifier that we use to identify a specific card. This is usually a 10-12 digit number available at left-hand corner of the back of your card as shown below circled in red: ...
Can I change my pin or access code?
Unfortunately, once set, the PIN number and access code cannot be changed. If you forgot your/lost access code, this article should be of use to you. Should you require any assistance with this, please feel free to open a ticket with our support ...
How can I check my balance/PIN?
Checking balance Checking your account's balance is quite simple. Although, there are things that you need to keep in mind. If you own a virtual card, you'll need to sign in to https://payaccount.io/login. However, certain virtual card uses the ...
Do you have a support line that I can reach out to?
Yes we do. The contact details for our support line, both the email and phone number, should be written on the back of your card. If not, please feel free to send us an email at firstname.lastname@example.org and we'll help you accordingly. Note that ...