What is a virtual prepaid card?
A virtual card works just like a physical card would, with the caveat that it may not be used at a brick-and-mortar store nor at any physical terminal. As long as the merchant accepts the use of an electronic payment, you should be good to go.
Certain internet merchants will also decline the use of a virtual card (this article expands further on this). However, this may vary according to the fraud protection software that the merchant employs.
If you require any clarification or assistance, please contact the number on the back of the card (for physical cardholders) or email us at email@example.com
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Where is my additional virtual card? I have received one, but am waiting on another one.
If you were entitled to more than 1 virtual cards as part of a promotion, and you have only received 1 so far, your other virtual prepaid card(s) are most likely in a queue and being processed. Even if the cards were ordered under the same name, for ...
How do I activate my card?
Activating your card is quite simple, provided that you have all the information required. Bear in mind that you may need to refer to different online portals based on the type of card that you have. You may refer the back of your card to know what ...
Help! I can't redeem my virtual card.
Received the following error code when trying to redeem your virtual card?; “The information that you have entered is incorrect”. In all likelihood, the information that you've entered is simply not being recognized by the system as the correct ...
Where is my virtual card? When will I receive it?
If you're due to receive a virtual card, you will need to reach out to the organization that originally offered you the card. Virtual cards are usually created and issued at the request of the organization that offered them. While we would love to be ...
Where is the physical version of my virtual card?
Virtual cards generally are not issued without a physical counterpart. However, certain unique programs are an exception to this rule. We recommend that you reach out to the organization that provided you with the card. As they are the ones that set ...