What if I would like to purchase something that costs more than the remaining balance on my Prepaid card?
If you know the balance on your Prepaid card, inform the cashier that you would like to pay that sum of money from your Prepaid card and the remaining balance from a different debit or credit card. Without telling the cashier you would like to use two different forms of payment, the transaction will be declined for a lack of funds. You can also pair your Prepaid cards with cash or a different Prepaid card.
Not all merchant support this payment method. Be sure to confirm with the cashier if splitting your transaction is possible
Still notice that your card is declining despite having enough funds to cover the transaction? Have a look at our card declined
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How can I use a prepaid card at merchant terminals?
You can simply swipe your card at the merchants terminal and process the transaction. Always keep your PIN number handy as some merchant may not accept card swipe/pay wave as a form of payment. Virtual cards cannot be used at a physical terminal. ...
What is a virtual prepaid card?
A virtual card works just like a physical card would, with the caveat that it may not be used at a brick-and-mortar store nor at any physical terminal. As long as the merchant accepts the use of an electronic payment, you should be good to go. ...
How can I use my virtual card online for transactions?
You simply need to have the card number, expiry date and CVV handy. Pretty the same as when you're trying to make a purchase using a physical card. Certain cards are part of a one time only promotional program These card sadly will not allow you to ...
Current vs Available balance
Current balance is the total amount of funds that you currently have on your account. This does not necessarily mean that all of it is available for you to spend. Some of the funds on your account may be from value loads that has yet to be ...
Can I purchase a prepaid card for a family member under my account?
Unfortunately, at this time we do not offer individual prepaid cards. We do however provide corporate prepaid card programs for companies and corporations. Therefore in order to get a prepaid card for a family member you would need to speak with the ...