How can I use a prepaid card at merchant terminals?

You can simply swipe your card at the merchants terminal and process the transaction. Always keep your PIN number handy as some merchant may not accept card swipe/pay wave as a form of payment. 

Virtual cards cannot be used at a physical terminal. You may use only use it for an online merchant/transaction. We have an article here that gives a basic rundown of what a virtual card is.

f you require any clarification or assistance, please contact the number on the back of the card (for physical cardholders) or email us at help@mycardholdersupport.com

Feel like the article is lacking? Leave a downvote and let us know what you think. We genuinely want to improve based on your feedback.

• Related Articles

• What is a virtual prepaid card?

  A virtual card works just like a physical card would, with the caveat that it may not be used at a brick-and-mortar store nor at any physical terminal. As long as the merchant accepts the use of an electronic payment, you should be good to go.  ...

• What if I would like to purchase something that costs more than the remaining balance on my Prepaid card?

  If you know the balance on your Prepaid card, inform the cashier that you would like to pay that sum of money from your Prepaid card and the remaining balance from a different debit or credit card. Without telling the cashier you would like to use ...

• How come my card doesn't work on some websites when it works for others?

  The general rule of thumb is that if the website/merchant accepts the use of a MasterCard or Visa, the card should, in theory, work. However, keep in mind that not all merchants accepts the use of a prepaid card. Some merchants are more lenient and ...

• How can I use my virtual card online for transactions?

  You simply need to have the card number, expiry date and CVV handy. Pretty the same as when you're trying to make a purchase using a physical card.  Certain cards are part of a one time only promotional program These card sadly will not allow you to ...

• Can I purchase a prepaid card for a family member under my account?

  Unfortunately, at this time we do not offer individual prepaid cards. We do however provide corporate prepaid card programs for companies and corporations. Therefore in order to get a prepaid card for a family member you would need to speak with the ...