How can I use a prepaid card at merchant terminals?
You can simply swipe your card at the merchants terminal and process the transaction. Always keep your PIN number handy as some merchant may not accept card swipe/pay wave as a form of payment.
Virtual cards cannot be used at a physical terminal. You may use only use it for an online merchant/transaction. We have an article here that gives a basic rundown of what a virtual card is.
If you require any clarification or assistance, please contact the number on the back of the card (for physical cardholders) or email us at help@mycardholdersupport.com
Feel like the article is lacking? Leave a downvote and let us know what you think. We genuinely want to improve based on your feedback.
Recent Articles
What is PIN and how does it work?
Your PIN (Personal Identification Number) plays a key role in helping keep your prepaid card secure. Whether you're withdrawing cash from an ATM or making a purchase at a store, your PIN helps verify that you are the authorized cardholder. Note all ...I would like to file a complaint. How should I proceed? (For cards issued by Equitable Bank)
Customer Complaints Resolution Guide (Equitable Bank) At Cardholder Support, we are committed to providing you with the best possible customer experience and high-quality products and services. While we are always delighted to receive any positive ...Mobile Wallet - Services Terms of Use
These Terms of Use for Mobile Payment Services (the “Terms”) apply when you choose to add a prepaid card issued by Peoples Trust Company (“Card”) to an eligible mobile payment wallet (each, a “Wallet”). In these Terms, “you” and “your” refer to the ...Our Privacy Policy
Last Updated: January 1, 2022 For Canada and US Our Commitment At Cardholder Support, we are committed to protecting your privacy and confidential information while maintaining strong practices in the handling of all Personal Information. This ...Fraud FAQ
Do you have a particular question that wasn't answered by our original fraud article? Have a look here as well: How can I protect my card information or the safety of my physical or virtual card? It is your responsibility to track your account ...