How can I check my balance/PIN?
Checking balance
Checking your account's balance is quite simple. Although, there are things that you need to keep in mind.
- If you own a virtual card, you'll need to sign in to https://payaccount.io/login. However, certain virtual card uses the portal below.
- If you own a physical card, please refer to the back of your card. You'll either need to sign in to the site above or https://mycardholdersupport.com/
If you own a virtual card and unsure of/forgot which portal that you need to sign in to, please feel free to create a ticket with us so that we can be of assistance.
Once you're logged in, you should be able to check your balance and view your transaction history. Other than updating your personal information, you should also be able to update your address in case you need a card replacement sent to you.
Forgotten your password/access code and are unable to login? This article will guide you on what you need to do.
Checking PIN
This only applies to physical cardholders. Although virtual cards are assigned a PIN number, this is not an indication that they can be used at a brick-and-mortar store.
For cardholders logging in to the https://payaccount.io/login portal:
- Once logged in, go to My Profile
- Click on "View Card PIN" on the top right
For cardholders logging in to the https://mycardholdersupport.com/ portal:
- Once logged in, go to My Profle
- You'll need to click on the little pencil logo (which should bring you to the editing page)
- A "View My PIN" option should appear on the page
If you require any clarification or assistance, please contact the number on the back of the card or email us at help@mycardholdersupport.com
Feel like the article is lacking? Leave a downvote and let us know what you think. We genuinely want to improve based on your feedback.
|
Recent Articles
PTC Mobile Wallet - Services Terms of Use
These terms and conditions are applicable to prepaid cards issued by Peoples Trust Company that have been enabled for mobile wallet services within your card program. Peoples Trust Company Terms of Use for Mobile Payment Services Last modified: ...Our Privacy Policy
Last Updated: January 1, 2022 For Canada and US Our Commitment At Cardholder Support, we are committed to protecting your privacy and confidential information while maintaining strong practices in the handling of all Personal Information. This ...Fraud FAQ
Do you have a particular question that wasn't answered by our original fraud article? Have a look here as well: How can I protect my card information or the safety of my physical or virtual card? It is your responsibility to track your account ...Can my card be used in any country?
Here is the list of countries where your prepaid card will not be usable due to either sanctions or restrictions on financial institutions in the USA and Canada: Afghanistan Angola Bangladesh Belarus Burundi Cambodia Central African Republic Crimea ...How do I view my ticket?
To access your ticket through the Help Center portal, it's essential to have a registered Help Center account using the same email address you used to contact us. If you haven't signed up for an account yet, please visit the sign-up page to create ...