How can I check my balance/PIN?

Checking balance

Checking your account's balance is quite simple. Although, there are things that you need to keep in mind. 

1. If you own a virtual card, you'll need to sign in to https://payaccount.io/login. However, certain virtual card uses the portal below. 
   
2. If you own a physical card, please refer to the back of your card. You'll either need to sign in to the site above or https://mycardholdersupport.com/
   

If you own a virtual card and unsure of/forgot which portal that you need to sign in to, please feel free to create a ticket with us so that we can be of assistance.

Once you're logged in, you should be able to check your balance and view your transaction history. Other than updating your personal information, you should also be able to update your address in case you need a card replacement sent to you. 

Forgotten your password/access code and are unable to login? This article will guide you on what you need to do. 

Checking PIN

This only applies to physical cardholders. Although virtual cards are assigned a PIN number, this is not an indication that they can be used at a brick-and-mortar store. 

For cardholders logging in to the https://payaccount.io/login portal:

1. Once logged in, go to My Profile
   
2. Click on "View Card PIN" on the top right
   

For cardholders logging in to the https://mycardholdersupport.com/ portal:

1. Once logged in, go to My Profle
   
2. You'll need to click on the little pencil logo (which should bring you to the editing page)
   
3. A "View My PIN" option should appear on the page
   

If you require any clarification or assistance, please contact the number on the back of the card or email us at help@mycardholdersupport.com

Feel like the article is lacking? Leave a downvote and let us know what you think. We genuinely want to improve based on your feedback.

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