Help! My account is locked.

Help! My account is locked.

Account locking is a financial security feature and cannot be overridden.

Your account can get locked if you entered your information incorrectly too many times. The fields are case-sensitive which means that even if the information that you entered was technically correct, if it is not identical to the letter, you will still receive an error. 
For example, if you set your username as HoppingBunny88 and inputted hoppingbunny88 instead, you will receive an error. 
When your account is locked, it will usually reset after around 2 hours on the first lock. If it's locked again for the 2nd time after the 1st reset, your account will be locked for another 24 hours. You will have to wait until this time has passed, and then enter your information again. 

Forgotten your password/access code? This article may be able to help. 
It is extremely important to wait until your account is unlocked. If you require any clarification or assistance, we strongly recommend that you contact the number on the back of the card (for physical cardholders) or email us at We'll be more than happy to assist. 

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