Do I have to include my card in my T4A?
This depends highly on the reason why you were awarded a card in the first place. For more information, we'd suggest that you refer to the Canadian Financial Consumer agency's standing on these cards by clicking on this article
We also recommend that you reach out to your employer for clarification as we very rarely handle T4A requests. Should your card fall under such requirements, your employer will guide you accordingly.
Why can’t I use my card at certain merchants if I have the exact balance required for the purchase on my card?
At restaurants, hotels, spa salons, and other merchants where it is customary to leave a tip, cards work with a tip tolerance function. Simply put, a "tip tolerance" is a security feature that ensures there are sufficient funds on the card for the ...
What does 'suspend card' mean?
If you notice unauthorized activity or are unsure of any transactions on your card and you want to safeguard your current balance, you can click on suspend card on your card's online portal. This will temporarily block your card from future ...
What is a virtual prepaid card?
A virtual card works just like a physical card would, with the caveat that it may not be used at a brick-and-mortar store nor at any physical terminal. As long as the merchant accepts the use of an electronic payment, you should be good to go. ...
Where is my virtual card? When will I receive it?
If you're due to receive a virtual card, you will need to reach out to the organization that originally offered you the card. Virtual cards are usually created and issued at the request of the organization that offered them. While we would love to be ...
Where is the physical version of my virtual card?
Virtual cards generally are not issued without a physical counterpart. However, certain unique programs are an exception to this rule. We recommend that you reach out to the organization that provided you with the card. As they are the ones that set ...