Are PIN number the same as my access code?
No they are not. PIN numbers are not changeable once they are set while access code can be updated should it be necessary. Please bear in mind that your access code will only be updated if there is an issue with your current code. This is also per the discretion of the cardholder support staff as such we cannot guarantee that all access code change request will be entertained.
Please bear mind that cardholder support staff are not legally allowed to access nor do they have any access to a cardholder's PIN number. We will never ask you for this information either via email or phone. Should you receive such a request, terminate all communication and report the number/email address to the relevant authorities.
If you've forgotten your access code, please have a look at this article as well. Should you require any clarification or assistance, please contact the number on the back of the card or email us at help@mycardholdersupport.com
Feel like the article is lacking? Leave a downvote and let us know what you think. We genuinely want to improve based on your feedback.
|
Recent Articles
PTC Mobile Wallet - Services Terms of Use
These terms and conditions are applicable to prepaid cards issued by Peoples Trust Company that have been enabled for mobile wallet services within your card program. Peoples Trust Company Terms of Use for Mobile Payment Services Last modified: ...Our Privacy Policy
Last Updated: January 1, 2022 For Canada and US Our Commitment At Cardholder Support, we are committed to protecting your privacy and confidential information while maintaining strong practices in the handling of all Personal Information. This ...Fraud FAQ
Do you have a particular question that wasn't answered by our original fraud article? Have a look here as well: How can I protect my card information or the safety of my physical or virtual card? It is your responsibility to track your account ...Can my card be used in any country?
Here is the list of countries where your prepaid card will not be usable due to either sanctions or restrictions on financial institutions in the USA and Canada: Afghanistan Angola Bangladesh Belarus Burundi Cambodia Central African Republic Crimea ...How do I view my ticket?
To access your ticket through the Help Center portal, it's essential to have a registered Help Center account using the same email address you used to contact us. If you haven't signed up for an account yet, please visit the sign-up page to create ...