Are PIN number the same as my access code?
No they are not. PIN numbers are not changeable once they are set while access code can be updated should it be necessary. Please bear in mind that your access code will only be updated if there is an issue with your current code. This is also per the discretion of the cardholder support staff as such we cannot guarantee that all access code change request will be entertained.
Please bear mind that cardholder support staff are not legally allowed to access nor do they have any access to a cardholder's PIN number. We will never ask you for this information either via email or phone. Should you receive such a request, terminate all communication and report the number/email address to the relevant authorities.
If you've forgotten your access code, please have a look at this article
as well. Should you require any clarification or assistance, please contact the number on the back of the card or email us at email@example.com
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Can I change my pin or access code?
Unfortunately, once set, the PIN number and access code cannot be changed. If you forgot your/lost access code, this article should be of use to you. Should you require any assistance with this, please feel free to open a ticket with our support ...
How can I check my balance/PIN?
Checking balance Checking your account's balance is quite simple. Although, there are things that you need to keep in mind. If you own a virtual card, you'll need to sign in to https://payaccount.io/login. However, certain virtual card uses the ...
Help! My account is locked.
Account locking is a financial security feature and cannot be overridden. Your account can get locked if you entered your information incorrectly too many times. The fields are case-sensitive which means that even if the information that you entered ...
How can I report a lost or stolen or damaged card?
Should your card go missing or sustained a damage that prevents you from using it, the only way to resolve the issue would be to have the card replaced. Rest assured as we'll do our best to guide you through the process. If a card is lost or stolen ...
How do I activate my card?
Activating your card is quite simple, provided that you have all the information required. Bear in mind that you may need to refer to different online portals based on the type of card that you have. You may refer the back of your card to know what ...