Are PIN number the same as my access code?
No they are not. PIN numbers are not changeable once they are set while access code can be updated should it be necessary. Please bear in mind that your access code will only be updated if there is an issue with your current code. This is also per the discretion of the cardholder support staff as such we cannot guarantee that all access code change request will be entertained.
Please bear mind that cardholder support staff are not legally allowed to access nor do they have any access to a cardholder's PIN number. We will never ask you for this information either via email or phone. Should you receive such a request, terminate all communication and report the number/email address to the relevant authorities.
If you've forgotten your access code, please have a look at this article
as well. Should you require any clarification or assistance, please contact the number on the back of the card or email us at firstname.lastname@example.org
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Can I change my pin or access code?
Unfortunately, once set, the PIN number and access code cannot be changed. If you forgot your/lost access code, this article should be of use to you. Should you require any assistance with this, please feel free to open a ticket with our support ...
How can I check my balance/PIN?
Checking balance Checking your account's balance is quite simple. Although, there are things that you need to keep in mind. If you own a virtual card, you'll need to sign in to https://payaccount.io/login. However, certain virtual card uses the ...
What if I forget my password/access code?
We're all human at the end of the day. Although we highly discourage it, forgetting your password/access code is a usual issue that cardholders run into daily. For starters, please bear in mind: If you own a virtual card, you'll need to sign in ...
Why do you require my SSN/SIN number?
We would like to strongly emphasize that we will never ask for your Social Security Number/Social Insurance Number. When an agent asks you for this number, please provide them with your access code instead. Never give out your SSN/SIN number to our ...
What is a proxy number?
A proxy number or in other words, a payment reference number, is a unique identifier that we use to identify a specific card. This is usually a 10-12 digit number available at left-hand corner of the back of your card as shown below circled in red: ...