Virtual Cards
How can I use my card online for transactions?
You have to enter your card information including the details that include your first and last name, address and phone number as mentioned on the card redemption page. Please note : If this is a one time only promotional , hence this card will not ...
Can I request for a physical card while I have a virtual card?
If your program qualifies for a physical card you will be notified by the company that has issued you the card.If you have additional questions regarding the usage of your visual card please contact help@mycardholdersupport.com or you can call the ...
Why is it important to print and save your virtual card information once redeemed?
It is important to print and save your card information to make it easily accessible while you are making purchases and to ensure the information you are entering is correct. It is the responsibility of the cardholder to ensure the security of their ...
How can I edit the personal information related to my virtual card on my card portal?
Yes, you can only edit your address and contact information on your cardholder profile by logging into https://mycard.berkeleypayment.com/. Unfortunately, we are unable to make cardholder name changes to the Virtual card.
Can I use my virtual prepaid card for both online transactions and in store purchases?
Yes you can use this card for online transactions. For in store transactions you may have to manually key in the card information at the merchants terminal.
Can I use virtual prepaid cards to make deposits on online gambling sites?
No. The use of our cards on gambling sites is prohibited.
How to access the terms and conditions while redeeming a Virtual card?
After the form submission, you will reach the terms and conditions that must be check marked before submission.
How do I redeem a virtual card?
You will receive a link to redeem your virtual prepaid card via email. From there you will be redirected to our webform to fill out your information. Please fill in the form as requested. After submitting the form, you will reach the terms and ...
What is a virtual prepaid card?
A Prepaid card can be used to pay for any goods or services that accept electronic payment. Directly after making a purchase, the amount will automatically be deducted from your balance.
Where is my additional virtual card? I have received one, but am waiting on another one.
If you were entitled to more than 1 virtual cards as part of a promotion, and you have only received 1 so far, your other virtual prepaid card(s) are in queue and being processed. Even if the cards were ordered under the same name, for the same ...
Help! My account is locked.
Unfortunately, you have entered your information incorrectly too many times. Your account is now locked for a period of 24 hours. Please wait until this time has passed, and then enter your information again. If you try to enter your information ...
Help! I can't redeem my virtual card.
Question: I am unable to redeem my virtual card. I receive an error message: “The information that you have entered is incorrect”. Answer: When filling out the online form to redeem your virtual card, please follow these important guidelines: First ...
Where is my virtual card? When will I receive it?
Question: As part of a promotion, I purchased a new computer or device and should have received a virtual card. Where is it? When and how will I receive it? Answer: Your virtual prepaid card is in queue to be processed. Due to a high volume of ...
Where is the physical version of my virtual card?
Virtual cards generally do not come with a physical card. Your issuer will specify if this option is available for you.
Can I use virtual prepaid cards to make deposits on online gambling sites?
No. The use of our cards on gambling sites is prohibited.
What happens to the expiry date if a Virtual Card was used to purchase an item and then returned? Will the expiry date be extended?
No. The expiry date still stays the same.
When does my Virtual Cards began to expire? From receipt or activation?
Receipt. Virtual Cards expiry starts from the day the activation link was sent to the cardholder. Hence, it is possible that the cards can become expired before they are activated.