Virtual Cards
When does my Virtual Cards began to expire? From receival or activation?
Your card will begin it's "shelf life" from the day the activation link was sent to you. Hence, it is possible for the cards to become expired before they are activated. Sadly when this happens, you will need to reach out to the organization that ...
Where is my virtual card? When will I receive it?
If you're due to receive a virtual card, you will need to reach out to the organization that originally offered you the card. Virtual cards are usually created and issued at the request of the organization that offered them. While we would love to be ...
Help! I can't redeem my virtual card.
Received the following error code when trying to redeem your virtual card?; “The information that you have entered is incorrect”. In all likelihood, the information that you've entered is simply not being recognized by the system as the correct ...
Where is my additional virtual card? I have received one, but am waiting on another one.
If you were entitled to more than 1 virtual cards as part of a promotion, and you have only received 1 so far, your other virtual prepaid card(s) are most likely in a queue and being processed. Even if the cards were ordered under the same name, for ...
Can I use virtual prepaid cards to make deposits on online gambling sites?
This will not be possible as the use of our cards at any online gambling sites is prohibited. There are no exception to this rule and we strongly advise against trying it. If you require any clarification or assistance, please email us at ...
Why is it important for me to print and save my virtual card information once redeemed?
It is paramount that you save your card details by either printing the card details or screenshotting it. Why? Once a virtual card is lost, it cannot be replaced and the organization that provided you the card will need to provide the ...
How can I use my virtual card online for transactions?
You simply need to have the card number, expiry date and CVV handy. Pretty the same as when you're trying to make a purchase using a physical card. Certain cards are part of a one time only promotional program These card sadly will not allow you to ...
What do I do if I lost my virtual card?
Sadly, if you lost your virtual card details, you will have to reach out to the organization that provided you with your card as they will have to reissue the card on your behalf. Hence, it is important that you always make sure to store your ...
What is a virtual prepaid card?
A virtual card works just like a physical card would, with the caveat that it may not be used at a brick-and-mortar store nor at any physical terminal. As long as the merchant accepts the use of an electronic payment, you should be good to go. ...
Where is the physical version of my virtual card?
Virtual cards generally are not issued without a physical counterpart. However, certain unique programs are an exception to this rule. We recommend that you reach out to the organization that provided you with the card. As they are the ones that set ...
I received a refund on my expired virtual card. What do I do?
Unfortunately, we will not be able to extend the expiry date of your virtual card if this happens are we are bound by the terms and conditions that was set for the card. Our best advise would be for you to reach out to the merchant and request for ...