Virtual Cards
When does my Virtual Card begin to expire? From receival or activation?
Virtual cards are only valid for a limited amount of time, which begins when the activation email is sent out by the issuer to your inbox. We highly recommend that you activate your virtual card the day you received them in your email. Feel like the ...
Where is my virtual card? When will I receive it?
While we would love to be of assistance, us at card holder support are unable to track your card. If you're due to receive a virtual card, you will need to reach out to the organization that originally offered you the card as virtual cards are ...
Help! I can't redeem my virtual card.
Received the following error code when trying to redeem your virtual card?; “The information that you have entered is incorrect”. In all likelihood, the information that you've entered is simply not being recognized by the system as the correct ...
Where is my additional virtual card? I have received one, but am waiting on another one.
If you were entitled to more than 1 virtual cards as part of a promotion, and you have only received 1 so far, your other virtual prepaid card(s) are most likely in a queue and being processed. Even if the cards were ordered under the same name, for ...
Can I use virtual prepaid cards to make deposits on online gambling sites?
This will not be possible as the use of our cards at any online gambling sites is prohibited. There are no exception to this rule and we strongly advise against trying it. If you require any clarification or assistance, please email us at ...
Why is it important for me to print and save my virtual card information once redeemed?
It is paramount that you save your card details by either printing the card details or screenshotting it, upon which you will need to store the card information somewhere secure. Once a virtual card is lost, it cannot be replaced and the organization ...
How can I use my virtual card online for transactions?
You simply need to have the card number, expiry date and CVV handy. Pretty the same as when you're trying to make a purchase using a physical card. Certain cards are part of a one time only promotional program These card sadly will not allow you to ...
What do I do if I lost my virtual card?
Sadly, if you lost your virtual card details, you will have to reach out to the organization that provided you with your card as they will have to reissue the card on your behalf. It is important that you always make sure to store your virtual card ...
What is a virtual prepaid card?
A virtual card works just like a physical card would, with the caveat that it can only be used for online purchases, not at brick-and-mortar merchants. As long as the merchant accepts the use of an electronic payment, you should be good to go. ...
Can I transfer the funds from my prepaid card to my personal or business bank accounts or into any credit card?
No, unfortunately you cannot transfer funds from your prepaid physical or virtual card into your personal or business account. This function is not available for any debt payments or credit products either. This is actually mentioned in the terms and ...
Where is the physical version of my virtual card?
Most companies/organizations does not supply both physical/virtual cards. For more clarification, we recommend that you reach out to the company/organization that issued you the card to inquire about a physical card. Feel like the article is lacking? ...
I received a refund on my expired virtual card. What do I do?
Any refund attempt onto an expired card will simply be rejected. Unfortunately, we will not be able to extend the expiry date of your virtual card if this happens as we are bound by the terms and conditions that was set for the card. Our best advise ...