Virtual Cards
I received my virtual card. How do I activate it?
Congratulations on receiving your new virtual card! Before proceeding, you may want to go through the following articles to get a better grasp of what are virtual cards and how do they differ from your physical card: What is a virtual prepaid card? ...
When does my Virtual Card begin to expire? From receival or activation?
Virtual cards are only valid for a limited amount of time, which begins when the activation email is sent out by the issuer to your inbox. We highly recommend that you activate your virtual card the day you received them in your email. Feel like the ...
Where is my virtual card? When will I receive it?
While we would love to be of assistance, us at card holder support are unable to track your card. If you're due to receive a virtual card, you will need to reach out to the organization that originally offered you the card as virtual cards are ...
Help! I can't redeem my virtual card.
Received the following error code when trying to redeem your virtual card?; “The information that you have entered is incorrect”. In all likelihood, the information that you've entered is simply not being recognized by the system as the correct ...
Where is my additional virtual card? I have received one, but am waiting on another one.
If you were entitled to more than 1 virtual cards as part of a promotion, and you have only received 1 so far, your other virtual prepaid card(s) are most likely in a queue and being processed. Even if the cards were ordered under the same name, for ...
Can I use virtual prepaid cards to make deposits on online gambling sites?
This will not be possible as the use of our cards at any online gambling sites is prohibited. There are no exception to this rule and we strongly advise against trying it. If you require any clarification or assistance, please email us at ...
How can I edit the personal information related to my virtual card on my card portal?
Regrettably, you can only edit your address and contact information on your cardholder profile. We are also unable to make cardholder name changes to the Virtual card as these are set during the creation of the card. If you require any clarification ...
Why is it important for me to print and save my virtual card information once redeemed?
It is paramount that you save your card details by either printing the card details or screenshotting it, upon which you will need to store the card information somewhere secure. Once a virtual card is lost, it cannot be replaced and the organization ...
How can I use my virtual card online for transactions?
You simply need to have the card number, expiry date and CVV handy. Pretty the same as when you're trying to make a purchase using a physical card. Certain cards are part of a one time only promotional program These card sadly will not allow you to ...
What do I do if I lost my virtual card?
Unfortunately, if you have misplaced your virtual card details, you will need to contact the organization that issued the card in order to have it reissued. They will assist you in obtaining a new card. It is crucial to securely store your virtual ...
What is a virtual prepaid card?
A virtual card works just like a physical card would, with the caveat that it can only be used for online purchases, not at brick-and-mortar merchants. As long as the merchant accepts the use of an electronic payment, you should be good to go. ...
Can I transfer the funds from my prepaid card to my personal or business bank accounts or into any credit card?
No, unfortunately you cannot transfer funds from your prepaid physical or virtual card into your personal or business account. This function is not available for any debt payments or credit products either. This is actually mentioned in the terms and ...
Where is the physical version of my virtual card?
Most companies/organizations does not supply both physical/virtual cards. For more clarification, we recommend that you reach out to the company/organization that issued you the card to inquire about a physical card. Feel like the article is lacking? ...
I received a refund on my expired virtual card. What do I do?
Any refund attempt onto an expired card will simply be rejected. Unfortunately, we will not be able to extend the expiry date of your virtual card if this happens as we are bound by the terms and conditions that was set for the card. Our best advise ...
Popular Articles
How can I check my balance/PIN?
Checking balance Checking your account's balance is quite simple. Although, there are things that you need to keep in mind. If you own a virtual card, you'll need to sign in to https://payaccount.io/login. However, certain virtual card uses the ...
Can I change my pin or access code?
Unfortunately, once set, the PIN number and access code cannot be changed. If you forgot your/lost access code, this article should be of use to you. Should you require any assistance with this, please feel free to open a ticket with our support ...
Where is the physical version of my virtual card?
Most companies/organizations does not supply both physical/virtual cards. For more clarification, we recommend that you reach out to the company/organization that issued you the card to inquire about a physical card. Feel like the article is lacking? ...
What if I would like to purchase something that costs more than the remaining balance on my Prepaid card?
If you know the balance on your Prepaid card, inform the cashier that you would like to pay that sum of money from your Prepaid card and the remaining balance from a different debit or credit card. Without telling the cashier you would like to use ...
What if I forget my password/access code?
We're all human at the end of the day. Although we highly discourage it, forgetting your password/access code is a usual issue that cardholders run into daily. For starters, please bear in mind: If you own a virtual card, you'll need to sign in to ...