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    • Popular Articles

    • Can I change my pin or access code?

      Unfortunately, once set, the PIN number and access code cannot be changed. If you forgot your/lost access code, this article should be of use to you. Should you require any assistance with this, please feel free to open a ticket with our support ...
    • What if I would like to purchase something that costs more than the remaining balance on my Prepaid card?

      If you know the balance on your Prepaid card, inform the cashier that you would like to pay that sum of money from your Prepaid card and the remaining balance from a different debit or credit card. Without telling the cashier you would like to use ...
    • Where is the physical version of my virtual card?

      Most companies/organizations does not supply both physical/virtual cards. For more clarification, we recommend that you reach out to the company/organization that issued you the card to inquire about a physical card. Feel like the article is lacking? ...
    • What if I forget my password/access code?

      We're all human at the end of the day. Although we highly discourage it, forgetting your password/access code is a usual issue that cardholders run into daily. For starters, please bear in mind: If you own a virtual card, you'll need to sign in to ...
    • Do you have a support line that I can reach out to?

      Yes we do. The contact details for our support line, both the email and phone number, should be written on the back of your card. If not, please feel free to send us an email at help@mycardholdersupport.com and we'll help you accordingly. Note that ...
    • Recent Articles

    • Our Privacy Policy

      Last Updated: January 1, 2022 For Canada and US Our Commitment At Cardholder Support, we are committed to protecting your privacy and confidential information while maintaining strong practices in the handling of all Personal Information. This ...
    • Fraud FAQ

      Do you have a particular question that wasn't answered by our original fraud article? Have a look here as well: How can I protect my card information or the safety of my physical or virtual card? It is your responsibility to track your account ...
    • Can my card be used in any country?

      Here is the list of countries where your prepaid card will not be usable due to either sanctions or restrictions on financial institutions in the USA and Canada: Afghanistan Angola Bangladesh Belarus Burundi Cambodia Central African Republic Crimea ...
    • How do I view my ticket?

      To access your ticket through the Help Center portal, it's essential to have a registered Help Center account using the same email address you used to contact us. If you haven't signed up for an account yet, please visit the sign-up page to create ...
    • What is a Pre-Authorization and how does it work?

      Pre-authorization, commonly known as pre-auth or auth-only, are a hold placed on a cardholder's account to guarantee access to said funds, basically confirming that your card is actually good for that amount. This is a common practice among merchants ...