Why is it important to print and save your virtual card information once redeemed?
It is important to print and save your card information to make it easily accessible while you are making purchases and to ensure the information you are entering is correct.
It is the responsibility of the cardholder to ensure the security of their card information at all times.
How do I redeem a virtual card?
You will receive a link to redeem your virtual prepaid card via email. From there you will be redirected to our webform to fill out your information. Please fill in the form as requested. After submitting the form, you will reach the terms and ...
Help! I can't redeem my virtual card.
Question: I am unable to redeem my virtual card. I receive an error message: “The information that you have entered is incorrect”. Answer: When filling out the online form to redeem your virtual card, please follow these important guidelines: First ...
How can I edit the personal information related to my virtual card on my card portal?
You can only edit your address and contact information on your cardholder profile by logging into payaccount.io/login Regretfully, we are unable to make cardholder name changes to the Virtual card.
Where is my virtual card? When will I receive it?
Question: As part of a promotion, I purchased a new computer or device and should have received a virtual card. Where is it? When and how will I receive it? Answer: Your virtual prepaid card is in queue to be processed. Due to a high volume of ...
Where is the physical version of my virtual card?
Virtual cards generally do not come with a physical card. Your issuer will specify if this option is available for you.