Why is it important for me to print and save my virtual card information once redeemed?
It is paramount that you save your card details by either printing the card details or screenshotting it. Why? Once a virtual card is lost, it cannot be replaced and the organization that provided you the card will need to provide the approval/authorization in order for you to have a new card reissued.
Once you lost your virtual card details, they cannot be retrieved by any party as we do not keep any copy of them!
In the worst case scenario that you did lose your virtual card details, you will need to first reach out to the organization that originally provided you the card. They will then need to contact us and authorize a new virtual card to be created and sent to you.
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Help! I can't redeem my virtual card.
Received the following error code when trying to redeem your virtual card?; “The information that you have entered is incorrect”. In all likelihood, the information that you've entered is simply not being recognized by the system as the correct ...
How do I activate my card?
Activating your card is quite simple, provided that you have all the information required. Bear in mind that you may need to refer to different online portals based on the type of card that you have. You may refer the back of your card to know what ...
Where is my virtual card? When will I receive it?
If you're due to receive a virtual card, you will need to reach out to the organization that originally offered you the card. Virtual cards are usually created and issued at the request of the organization that offered them. While we would love to be ...
What do I do if I lost my virtual card?
Sadly, if you lost your virtual card details, you will have to reach out to the organization that provided you with your card as they will have to reissue the card on your behalf. Hence, it is important that you always make sure to store your ...
Where is my additional virtual card? I have received one, but am waiting on another one.
If you were entitled to more than 1 virtual cards as part of a promotion, and you have only received 1 so far, your other virtual prepaid card(s) are most likely in a queue and being processed. Even if the cards were ordered under the same name, for ...