Why is it important for me to print and save my virtual card information once redeemed?
It is paramount that you save your card details by either printing the card details or screenshotting it, upon which you will need to store the card information somewhere secure. Once a virtual card is lost, it cannot be replaced and the organization that provided you the card will need to provide the approval/authorization in order for you to have a new card reissued.
Once you lost your virtual card details, they cannot be retrieved by any party as no copy of the card information is stored anywhere.
In the worst case scenario that you did lose your virtual card details, you will need to first reach out to the organization that originally provided you the card. They will then need to contact us and authorize a new virtual card to be created and sent to you.
Feel like the article is lacking? Leave a downvote and let us know what you think. We genuinely want to improve based on your feedback.
Recent Articles
Inscription : Passage de la plateforme Mycardholdersupport à la plateforme Payaccount
Si vous avez précédemment accédé à votre carte via notre ancienne plateforme et avez récemment été migré vers la nouvelle plateforme PayAccount, cet article vous guidera tout au long du processus d’enregistrement de la carte requis pour accéder à ...Registration: Switching from Mycardholdersupport platform to Payaccount platform
If you previously accessed your card through our legacy platform and have recently been migrated to the new PayAccount platform, this article will guide you through the card registration process required to access your account. Once your account is ...Multi Factor Authentication (MFA)
Two-Factor Authentication (2FA) adds an extra layer of security to your Cardholder Portal account. After entering your password, you will also need to provide a one-time code from an authenticator app on your phone. Supported Authenticator Apps: ...What is PIN and how does it work?
Your PIN (Personal Identification Number) plays a key role in helping keep your prepaid card secure. Whether you're withdrawing cash from an ATM or making a purchase at a store, your PIN helps verify that you are the authorized cardholder. Note all ...I would like to file a complaint. How should I proceed? (For cards issued by Equitable Bank)
Customer Complaints Resolution Guide (Equitable Bank) At Cardholder Support, we are committed to providing you with the best possible customer experience and high-quality products and services. While we are always delighted to receive any positive ...