Why do I see duplicate transactions more than my original transaction?

Why do I see duplicate transactions more than my original transaction?

Rest assured that this should not be a cause for alarm. There are a number of reason why you might see duplicate transactions on your account. 

One of the reason is that this transaction could be a pending authorization i.e. pre-authorization a merchant has processed from their end. This article on
pre-authorization goes a little bit deeper into what it is. 

If you add a tip, the charge may show again with a second authorization but will only be billed once.


If you discover duplicate transactions, please double check if both of the amount was actually charged. If so, you should contact the merchant to raise a dispute for the transaction. 
Please keep in mind that pre-authorization charges do not necessarily show as being credited back to your account once again. You may see the charge twice but rest assured only one of them actually went through in the event of a sale.
Should you require a manual confirmation on this matter, please don't be afraid to create a support ticket with our team. 

Feel like the article is lacking? Leave a downvote and let us know what you think. We genuinely want to improve based on your feedback.

    • Related Articles

    • What are Pre-Authorization and how does it work?

      Pre-authorization, commonly known as pre-auth or auth-only, are a hold placed on a cardholder's account to guarantee access to said funds.  For example, let's say you have a card with a $750 balance and you make a $500 purchase at a furniture store. ...
    • Current vs Available balance

      Current balance is the total amount of funds that you currently have on your account. This does not necessarily mean that all of it is available for you to spend. Some of the funds on your account may be from value loads that has yet to be ...
    • How come my card doesn't work on some websites when it works for others?

      The general rule of thumb is that if the website/merchant accepts the use of a MasterCard or Visa, the card should, in theory, work. However, keep in mind that not all merchants accepts the use of a prepaid card. Some merchants are more lenient and ...
    • How can I use my virtual card online for transactions?

      You simply need to have the card number, expiry date and CVV handy. Pretty the same as when you're trying to make a purchase using a physical card.  Certain cards are part of a one time only promotional program These card sadly will not allow you to ...
    • What if I would like to purchase something that costs more than the remaining balance on my Prepaid card?

      If you know the balance on your Prepaid card, inform the cashier that you would like to pay that sum of money from your Prepaid card and the remaining balance from a different debit or credit card. Without telling the cashier you would like to use ...