Why can I not see a pending authorization reversal or a transaction?
The pending charge will drop off on its own, usually after a week or so. If a pending charge that you expect to settle disappears, it'll likely show up again later once the merchant finalizes the transaction.
Because it's a pending charge and not an actual transaction sometimes you are unable to view this information on your online statements.
Why do I see duplicate transactions more than my original transaction?
This transaction could be a pending authorization a merchant has processed from their end. It does not necessarily mean your account will be billed twice. Certain Merchants, such as internet companies, may authorise a charge when you place an order. ...
What are pending Authorizations and how long does it take for a reversal?
Pending Authorizations are a key part of any sale, giving merchants the ability to identify if funds are available . With missing or non-matching information while processing a transaction, if the issuer is not able to match the authorization the ...
I am expecting a reversal or a credit, when will this reflect on my card balance?
A reversal or a credit can reflect on your prepaid card statement usually within 5 to 7 business days from the date the transaction reversal was initiated. However this may take longer depending on the merchant. For information regarding a reversal ...
What if I don’t recognize a transaction on my card?
If you do not recognize a transaction when reviewing your account online, try to match up the transaction amount with your receipts. Sometimes merchant names will show up different than the actual name of the store. If you still believe that the ...
What is a pre-authorization?
Certain merchants (often Hotels, Gas Stations) will pre-authorize your card for an amount (20% or more in addition to the purchase amount) prior to your purchase to check if the funds are available and/or to hold the funds for a future payment. Your ...