Where is my virtual card? When will I receive it?

• Recent Articles

• Inscription : Passage de la plateforme Mycardholdersupport à la plateforme Payaccount

  Si vous avez précédemment accédé à votre carte via notre ancienne plateforme et avez récemment été migré vers la nouvelle plateforme PayAccount, cet article vous guidera tout au long du processus d’enregistrement de la carte requis pour accéder à ...

• Registration: Switching from Mycardholdersupport platform to Payaccount platform

  If you previously accessed your card through our legacy platform and have recently been migrated to the new PayAccount platform, this article will guide you through the card registration process required to access your account. Once your account is ...

• Multi Factor Authentication (MFA)

  Two-Factor Authentication (2FA) adds an extra layer of security to your Cardholder Portal account. After entering your password, you will also need to provide a one-time code from an authenticator app on your phone. Supported Authenticator Apps: ...

• What is PIN and how does it work?

  Your PIN (Personal Identification Number) plays a key role in helping keep your prepaid card secure. Whether you're withdrawing cash from an ATM or making a purchase at a store, your PIN helps verify that you are the authorized cardholder. Note all ...

• I would like to file a complaint. How should I proceed? (For cards issued by Equitable Bank)

  Customer Complaints Resolution Guide (Equitable Bank) At Cardholder Support, we are committed to providing you with the best possible customer experience and high-quality products and services. While we are always delighted to receive any positive ...