Where is my additional virtual card? I have received one, but am waiting on another one.
If you were entitled to more than 1 virtual cards as part of a promotion, and you have only received 1 so far, your other virtual prepaid card(s) are most likely in a queue and being processed. Even if the cards were ordered under the same name, for the same person, this does not guarantee that all your cards will be sent to you at the same time.
As soon as your new card(s) is processed, you will receive an email with the redemption link.
We advise that you reach out to the organization that provided you the card should you require any update as only they can issue the card for you.
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I received a refund on my expired virtual card. What do I do?
Unfortunately, we will not be able to extend the expiry date of your virtual card if this happens are we are bound by the terms and conditions that was set for the card. Our best advise would be for you to reach out to the merchant and request for ...
What do I do if I lost my virtual card?
Sadly, if you lost your virtual card details, you will have to reach out to the organization that provided you with your card as they will have to reissue the card on your behalf. Hence, it is important that you always make sure to store your ...
My card is undelivered or missing. I never received my card in the mail.
Card delivery may take up to 21 business days to be delivered, in addition to 2-3 days of processing time. To find out the status of a card that was ordered for you, please create a support ticket with us. We will try to look up the status of the ...
Help! I can't redeem my virtual card.
Received the following error code when trying to redeem your virtual card?; “The information that you have entered is incorrect”. In all likelihood, the information that you've entered is simply not being recognized by the system as the correct ...
How can I report a lost or stolen or damaged card?
Should your card go missing or sustained a damage that prevents you from using it, the only way to resolve the issue would be to have the card replaced. Rest assured as we'll do our best to guide you through the process. If a card is lost or stolen ...