When does my Virtual Cards began to expire? From receival or activation?
Your card will begin it's "shelf life" from the day the activation link was sent to you. Hence, it is possible for the cards to become expired before they are activated. Sadly when this happens, you will need to reach out to the organization that originally provided you the card in order for them to reissue it to you.
Hence, we highly recommend that you activate your virtual card the day you received them in your email.
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Help! I can't redeem my virtual card.
Received the following error code when trying to redeem your virtual card?; “The information that you have entered is incorrect”. In all likelihood, the information that you've entered is simply not being recognized by the system as the correct ...
Where is my virtual card? When will I receive it?
If you're due to receive a virtual card, you will need to reach out to the organization that originally offered you the card. Virtual cards are usually created and issued at the request of the organization that offered them. While we would love to be ...
Where is the physical version of my virtual card?
Virtual cards generally are not issued without a physical counterpart. However, certain unique programs are an exception to this rule. We recommend that you reach out to the organization that provided you with the card. As they are the ones that set ...
How can I use my virtual card online for transactions?
You simply need to have the card number, expiry date and CVV handy. Pretty the same as when you're trying to make a purchase using a physical card. Certain cards are part of a one time only promotional program These card sadly will not allow you to ...
I received a refund on my expired virtual card. What do I do?
Unfortunately, we will not be able to extend the expiry date of your virtual card if this happens are we are bound by the terms and conditions that was set for the card. Our best advise would be for you to reach out to the merchant and request for ...