What is an inactivity fee and why am I being charged?
As per the terms and conditions of the card, an inactivity fee is charged to your card if there is no transaction or activity for over 6 months during the lifetime of the card. This is to prevent the card from being dormant or unused for a certain period of time.
Certain cards are activated upon creation. This varies per the agreement that we have with the organization that provided you the card. Hence, it is best that you at least use the card once upon receiving them and then once every 3 months until they expire. That should prevent the card from incurring inactivity charges.
If you require any clarification or assistance, please contact the number on the back of the card (for physical cardholders) or email us at email@example.com
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Foreign exchange fee. What are they?
A foreign exchange fee is charged to your card when a transaction is made with an overseas merchant or in a currency denomination other than the denomination of currency on your card. These fees usually consits of two part: Network fee: These are ...
Help! My account is locked.
Account locking is a financial security feature and cannot be overridden. Your account can get locked if you entered your information incorrectly too many times. The fields are case-sensitive which means that even if the information that you entered ...
Can I withdraw cash from my prepaid card and what is the limit for transactions and cash withdrawals?
This does not apply to virtual cards. Virtual cards cannot be used at an ATM. For more info on a virtual card, please have a look at this virtual card article. If you own a physical card, you generally can withdraw cash from any ATM that supports it ...
Can I purchase a prepaid card for a family member under my account?
Unfortunately, at this time we do not offer individual prepaid cards. We do however provide corporate prepaid card programs for companies and corporations. Therefore in order to get a prepaid card for a family member you would need to speak with the ...
How can I check my balance/PIN?
Checking balance Checking your account's balance is quite simple. Although, there are things that you need to keep in mind. If you own a virtual card, you'll need to sign in to https://payaccount.io/login. However, certain virtual card uses the ...