What is a proxy number?
A proxy number or in other words, a payment reference number, is a unique identifier that we use to identify a specific card. This is usually a 10-13 digit number available at left-hand corner of the back of your card as shown below circled in red:
If you do not see such an identifier at that location, what you're holding may not be a card that is supported or produced by us. Double check if the contact information on the back of the card to confirm if you're contacting the correct support department.
If you do not see such an identifier at that location, what you're holding may not be a card that is supported or produced by us. Double check if the contact information on the back of the card to confirm if you're contacting the correct support department.