What if I forget my password to access my online account?

What if I forget my password to access my online account?

If you forget your password, simply click on the “forgot my password” link and enter the same email address used when registering your card. Your new password will be emailed to you immediately.
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    • What if I forget my password?

      Visit https://payaccount.io/login Simply click on the “forgot password” link and enter the same username used when registering your card. Your new password will be emailed to you immediately. If you don't know your username, please create a ticket to ...
    • Help! My account is locked.

      Unfortunately, you have entered your information incorrectly too many times.  Your account is now locked for a period of 24 hours. Please wait until this time has passed, and then enter your information again.   If you try to enter your information ...
    • Where can I find my access code?

      Your access code is provided to you on the sheet that your card comes attached to.
    • Can I change my pin or access code?

      Unfortunately the PIN number and access code cannot be changed.
    • Can I use my virtual prepaid card for both online transactions and in store purchases?

      Yes you can use this card for online transactions. For in store transactions you may have to manually key in the card information at the merchants terminal.