What happens to the expiry date if a Virtual Card was used to purchase an item and then returned? Will the expiry date be extended?
No. The expiry date still stays the same.
My card has expired but I have not used all the funds.
We encourage all cardholders to spend their available funds before the card expiry date. As per the cardholder terms and conditions, there is an expiry date on promotional cards. Unfortunately, for promotional cards, this means that all funds are ...
Where is my virtual card? When will I receive it?
Question: As part of a promotion, I purchased a new computer or device and should have received a virtual card. Where is it? When and how will I receive it? Answer: Your virtual prepaid card is in queue to be processed. Due to a high volume of ...
What is a virtual prepaid card?
A Prepaid card can be used to pay for any goods or services that accept electronic payment. Directly after making a purchase, the amount will automatically be deducted from your balance.
Help! I can't redeem my virtual card.
Question: I am unable to redeem my virtual card. I receive an error message: “The information that you have entered is incorrect”. Answer: When filling out the online form to redeem your virtual card, please follow these important guidelines: First ...
How do I redeem a virtual card?
You will receive a link to redeem your virtual prepaid card via email. From there you will be redirected to our webform to fill out your information. Please fill in the form as requested. After submitting the form, you will reach the terms and ...