What happens if I would like to return something I purchased with a Prepaid card?
Each merchant has a different return and refund policy. Therefore at the merchants discretion they could credit your Prepaid card, provide you a cash refund, or a store credit. In any case, keep your Prepaid card on you when making a return. The credit could take up to 5- 7 business days to be added back into your available funds.
If you received a refund onto an expired card, we may still be able to help you get those funds. In order to do so, please create a ticket with us so that we may provide you with the assistance that you need.
Feel like the article is lacking? Leave a downvote and let us know what you think. We genuinely want to improve based on your feedback.
Want to find other articles? Ask Casbo!
Our semi-autonomous chat bot
My account is locked due to multiple unsuccesful logins
If you've encountered difficulty logging in due to several unsuccessful attempts, don't worry—this is an intentional security measure. We've recently added an extra layer of protection that temporarily restricts account access after multiple failed ...
Last Updated: January 1, 2022 For Canada and US Our Commitment At Cardholder Support, we are committed to protecting your privacy and confidential information while maintaining strong practices in the handling of all Personal Information. This ...
Do you have a particular question that wasn't answered by our original fraud article? Have a look here as well: How can I protect my card information or the safety of my physical or virtual card? It is your responsibility to track your account ...
Can my card be used in any country?
Here is the list of countries where your prepaid card will not be usable due to either sanctions or restrictions on financial institutions in the USA and Canada: Afghanistan Angola Bangladesh Belarus Burundi Cambodia Central African Republic Crimea ...