What does 'suspend card' mean?
If you notice unauthorized activity or are unsure of any transactions on your card and you want to safeguard your current balance, you can click on suspend card on your card's online portal. This will temporarily block your card from future transactions.
The domain that your card uses is written on the back of the card. Not all cards have the same domain on which you need to sign in to. For virtual cardholders, please refer to the activation email that you received for the card.
Keep in mind that this feature will still allow all credits or returns into the card, however you will not be able to process any transactions on this card.
To unblock or unsuspend your card, simply click the "suspend" button again and you should be able to use the card as usual. If you require any clarification or assistance, please contact the number on the back of the card or email us at help@mycardholdersupport.com
Feel like the article is lacking? Leave a downvote and let us know what you think. We genuinely want to improve based on your feedback.
|
Recent Articles
PTC Mobile Wallet - Services Terms of Use
These terms and conditions are applicable to prepaid cards issued by Peoples Trust Company that have been enabled for mobile wallet services within your card program. Peoples Trust Company Terms of Use for Mobile Payment Services Last modified: ...Our Privacy Policy
Last Updated: January 1, 2022 For Canada and US Our Commitment At Cardholder Support, we are committed to protecting your privacy and confidential information while maintaining strong practices in the handling of all Personal Information. This ...Fraud FAQ
Do you have a particular question that wasn't answered by our original fraud article? Have a look here as well: How can I protect my card information or the safety of my physical or virtual card? It is your responsibility to track your account ...Can my card be used in any country?
Here is the list of countries where your prepaid card will not be usable due to either sanctions or restrictions on financial institutions in the USA and Canada: Afghanistan Angola Bangladesh Belarus Burundi Cambodia Central African Republic Crimea ...How do I view my ticket?
To access your ticket through the Help Center portal, it's essential to have a registered Help Center account using the same email address you used to contact us. If you haven't signed up for an account yet, please visit the sign-up page to create ...