What does 'suspend card' mean?
If you notice unauthorized activity or are unsure of any transactions on your card and you want to safeguard your current balance, you can click on suspend card on your card's online portal. This will temporarily block your card from future transactions.
The domain that your card uses is written on the back of the card. Not all cards have the same domain on which you need to sign in to. For virtual cardholders, please refer to the activation email that you received for the card.
Keep in mind that this feature will still allow all credits or returns into the card, however you will not be able to process any transactions on this card.
To unblock or unsuspend your card, simply click the "suspend" button again and you should be able to use the card as usual. If you require any clarification or assistance, please contact the number on the back of the card or email us at help@mycardholdersupport.com
Feel like the article is lacking? Leave a downvote and let us know what you think. We genuinely want to improve based on your feedback.
Recent Articles
Inscription : Passage de la plateforme Mycardholdersupport à la plateforme Payaccount
Si vous avez précédemment accédé à votre carte via notre ancienne plateforme et avez récemment été migré vers la nouvelle plateforme PayAccount, cet article vous guidera tout au long du processus d’enregistrement de la carte requis pour accéder à ...Registration: Switching from Mycardholdersupport platform to Payaccount platform
If you previously accessed your card through our legacy platform and have recently been migrated to the new PayAccount platform, this article will guide you through the card registration process required to access your account. Once your account is ...Multi Factor Authentication (MFA)
Two-Factor Authentication (2FA) adds an extra layer of security to your Cardholder Portal account. After entering your password, you will also need to provide a one-time code from an authenticator app on your phone. Supported Authenticator Apps: ...What is PIN and how does it work?
Your PIN (Personal Identification Number) plays a key role in helping keep your prepaid card secure. Whether you're withdrawing cash from an ATM or making a purchase at a store, your PIN helps verify that you are the authorized cardholder. Note all ...I would like to file a complaint. How should I proceed? (For cards issued by Equitable Bank)
Customer Complaints Resolution Guide (Equitable Bank) At Cardholder Support, we are committed to providing you with the best possible customer experience and high-quality products and services. While we are always delighted to receive any positive ...