USPS shipping delays due to Covid-19

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• Why did my transactions for my bill payment for my telecommunication bills from my prepaid card decline?

  Please ensure the information you are entering matches the billing information on the card. Some transactions related to Bill payments or telecommunications bills can be declined due to tip tolerance. Please see above for details on tip tolerance.

• Where is my additional virtual card? I have received one, but am waiting on another one.

  If you were entitled to more than 1 virtual cards as part of a promotion, and you have only received 1 so far, your other virtual prepaid card(s) are in queue and being processed.  Even if the cards were ordered under the same name, for the same ...

• Where is my virtual card? When will I receive it?

  Question: As part of a promotion, I purchased a new computer or device and should have received a virtual card. Where is it? When and how will I receive it? Answer: Your virtual prepaid card is in queue to be processed. Due to a high volume of ...

• How come my card doesn't work on some websites when it works for others?

  Websites that do not accept Visa or MasterCard may decline the use of our prepaid card. Also some international merchants are restricted due to their country codes for conducting transactions as per the currency denomination on this card.

• Why do I see duplicate transactions more than my original transaction?

  This transaction could be a pending authorization a merchant has processed from their end. It does not necessarily mean your account will be billed twice. Certain Merchants, such as internet companies, may authorise a charge when you place an order.  ...