My ticket was set to Resolved. What does this mean?
When you receive a response from our Cardholder Support Team that your ticket has been resolved, it signifies that you've reached the end of the support process. You will then have 7 calendar days to respond to this ticket if you have any further questions or require any extra assistance. If we do not receive a response back from you within 7 calendar days, your ticket will be automatically closed by our ticketing system.
Please note that if you respond to a closed ticket, you will not receive a response. Closed tickets remain closed and can no longer be reopened. The Cardholder Support Team will not get any notifications if you try to respond to a closed ticket.
If your ticket has been closed, please open a new ticket by sending an email to help@mycardholdersupport.com
If you require any clarification or assistance, please contact the number on the back of the card (for physical cardholders) or email us at help@mycardholdersupport.com
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