Is there a French-Canadian version of the knowledge base?
Unfortunately, this is still a work in progress. We do apologize for any inconvenience caused but rest assured that it is coming!
Should you require any help in French-Canada, please feel free to reach out to us via email@example.com
as we do provide French-Canadian support.
Where is the physical version of my virtual card?
Virtual cards generally are not issued without a physical counterpart. However, certain unique programs are an exception to this rule. We recommend that you reach out to the organization that provided you with the card. As they are the ones that set ...
I received an error when trying to transfer funds
There are a lot of reason why your transfer might fail. However, the most common reason is simply due to the fact that your security question contained an invalid character or too much character. Invalid character The e-transfer system can only ...
Do I have to include my card in my T4A?
This depends highly on the reason why you were awarded a card in the first place. For more information, we'd suggest that you refer to the Canadian Financial Consumer agency's standing on these cards by clicking on this article. We also recommend ...
How do I activate my card?
Activating your card is quite simple, provided that you have all the information required. Bear in mind that you may need to refer to different online portals based on the type of card that you have. You may refer the back of your card to know what ...
Why do I see duplicate transactions more than my original transaction?
Rest assured that this should not be a cause for alarm. There are a number of reason why you might see duplicate transactions on your account. One of the reason is that this transaction could be a pending authorization i.e. pre-authorization a ...