I may be a possible fraud victim. What should I do?

Noticed that you're seeing charges that wasn't supposed to be there in the first place? Feeling confused at seeing that $100 purchase at a merchant that you've never heard of? Being a victim of a fraud can be a stressful and frightening experience. Rest assured that we'll do our best to be of assistance and guide you through the process of reporting fraud and possibly even getting back the funds that you've been defrauded of. 

Here are the list of steps that you need to go through:

1. Identify the exact fraudulent transaction on your account
   
2. Reach out to us at help@mycardholdersupport.com
   
3. Fill up the form that we have provided you with the details of the suspected transaction
   
4. Wait until the fraud investigation completes
   

Simple! Once we've gathered the necessary information, it will be passed to the appropriate authority for processing. These can take time, well up to 30 calendar days to us to receive a response i.e. conclusion of said investigation. We understand that this is a long waiting time and you're more than welcome to reach out for any update. We'll do our best to provide you with one, if any. 

Note: Keep in mind that depending on your card type, we may need to redirect you to a different department/call a different number. This is merely procedural as not all cards have the same fraud countermeasures and investigation process. It goes without saying that no information are shared between these channel, which means that should you require any update, you will have to reach back out to the same number/channel that you've been redirected to. 

Do you have any further question that wasn't answered by this article? Please have a look at our Fraud FAQ article as well. 

Feel like its lacking? Leave a downvote and let us know what you think. We genuinely want to improve based on your feedback.

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