I’ve received a Prepaid visa card from a Canadian bank, will this card work in other countries?
The card will work if the merchants accepts Visa/Mastercard.
Please, however, keep in mind that certain merchants does not accept prepaid cards, regardless if they are Visa/Mastercard. Regrettably, merchants are free to choose the types of payment that they receive and we are not able to force them to do otherwise.
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What is a virtual prepaid card?
A virtual card works just like a physical card would, with the caveat that it may not be used at a brick-and-mortar store nor at any physical terminal. As long as the merchant accepts the use of an electronic payment, you should be good to go. ...
Where is my additional virtual card? I have received one, but am waiting on another one.
If you were entitled to more than 1 virtual cards as part of a promotion, and you have only received 1 so far, your other virtual prepaid card(s) are most likely in a queue and being processed. Even if the cards were ordered under the same name, for ...
My card is undelivered or missing. I never received my card in the mail.
Card delivery may take up to 21 business days to be delivered, in addition to 2-3 days of processing time. To find out the status of a card that was ordered for you, please create a support ticket with us. We will try to look up the status of the ...
What does 'suspend card' mean?
If you notice unauthorized activity or are unsure of any transactions on your card and you want to safeguard your current balance, you can click on suspend card on your card's online portal. This will temporarily block your card from future ...
How do I activate my card?
Activating your card is quite simple, provided that you have all the information required. Bear in mind that you may need to refer to different online portals based on the type of card that you have. You may refer the back of your card to know what ...