I see an End of Day Batch Process transaction on my account. What does this mean?
The End of Day Batch Process is the foreign exchange fee occurred when the card is used outside of Canada. Depending on how many times the card was used within a day, you may see several of these transactions pop up on your transaction history. Please note that the next End of Day Batch transaction that comes right after your purchase does not necessarily mean that it is the fee for that particular purchase.
The foreign exchange fee may be charged onto the card 2 or 3 days after the original transaction took place. This is largely due to the actual date the transaction is finalized with the merchant and may vary according to the merchant's transaction finalization period.
Transactions made in foreign currencies will be converted to Canadian dollars using the Visa conversion rate in effect on the day the Transaction is posted. The currency conversion rate in effect on the Transaction date may differ from the rate in effect on the posting date
The rate may differ based on the issuing company. We recommend that you refer to the original cardholder agreement for further information
Recent Articles
I would like to file a complaint. How should I proceed? (For cards issued by Equitable Bank)
Customer Complaints Resolution Guide (Equitable Bank) At Cardholder Support, we are committed to providing you with the best possible customer experience and high-quality products and services. While we are always delighted to receive any positive ...PTC Mobile Wallet - Services Terms of Use
These terms and conditions are applicable to prepaid cards issued by Peoples Trust Company that have been enabled for mobile wallet services within your card program. Peoples Trust Company Terms of Use for Mobile Payment Services Last modified: ...Our Privacy Policy
Last Updated: January 1, 2022 For Canada and US Our Commitment At Cardholder Support, we are committed to protecting your privacy and confidential information while maintaining strong practices in the handling of all Personal Information. This ...Fraud FAQ
Do you have a particular question that wasn't answered by our original fraud article? Have a look here as well: How can I protect my card information or the safety of my physical or virtual card? It is your responsibility to track your account ...Can my card be used in any country?
Here is the list of countries where your prepaid card will not be usable due to either sanctions or restrictions on financial institutions in the USA and Canada: Afghanistan Angola Bangladesh Belarus Burundi Cambodia Central African Republic Crimea ...