I received an error when trying to transfer funds

I received an error when trying to transfer funds

There are a lot of reason why your transfer might fail. However, the most common reason is simply due to the fact that your security question contained an invalid character or too much character. 

Invalid character

The e-transfer system can only process normal characters. Any special characters will not be accepted. For example;
  1. Incorrect version: What's the name of my favourite movie?
    1. The apostrophe will induce a glitch in the system, causing the transaction to be declined
    2. Yes, no question mark either
  2. Correct version: What is the name of my favourite movie
    1. There are no apostrophe or question mark on this question, allowing the system to process it. 
We understand that this is not a pleasant experience but it is a limitation that our support team and you will have to work with. 

Too many characters

You will only be allocated a maximum of 40 character limit. Anything that goes above this limit will result in the transaction being rejected. 
Bear in mind that certain organization set the security question for your behalf to automate/speed up the transfer process. Please confirm with them if any of the above applies to your case. 
They may deny that this is the case as they have no way of knowing that this is the reason. If in doubt, feel free to reach out to us for clarification. 

None of the above

Sometimes a transfer simply fails. Maybe due to a system error, maybe because it was rejected by the payment system or the bank. If you're unsure and require any clarification or assistance, please contact the number on the back of the card (for physical cardholders) or email us at help@mycardholdersupport.com. We'll be more than happy to help. 

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