I received a refund on my expired virtual card. What do I do?
Unfortunately, we will not be able to extend the expiry date of your virtual card if this happens are we are bound by the terms and conditions that was set for the card. Our best advise would be for you to reach out to the merchant and request for them to provide you the refund through another method or onto a different card.
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Help! I can't redeem my virtual card.
Received the following error code when trying to redeem your virtual card?; “The information that you have entered is incorrect”. In all likelihood, the information that you've entered is simply not being recognized by the system as the correct ...
When does my Virtual Cards began to expire? From receival or activation?
Your card will begin it's "shelf life" from the day the activation link was sent to you. Hence, it is possible for the cards to become expired before they are activated. Sadly when this happens, you will need to reach out to the organization that ...
Where is my additional virtual card? I have received one, but am waiting on another one.
If you were entitled to more than 1 virtual cards as part of a promotion, and you have only received 1 so far, your other virtual prepaid card(s) are most likely in a queue and being processed. Even if the cards were ordered under the same name, for ...
What happens if I would like to return something I purchased with a Prepaid card?
Each merchant has a different return and refund policy. Therefore at the merchants discretion they could credit your Prepaid card, provide you a cash refund, or a store credit. In any case, keep your Prepaid card on you when making a return. The ...
What is a virtual prepaid card?
A virtual card works just like a physical card would, with the caveat that it may not be used at a brick-and-mortar store nor at any physical terminal. As long as the merchant accepts the use of an electronic payment, you should be good to go. ...