I received a refund on my expired virtual card. What do I do?
Any refund attempt onto an expired card will simply be rejected.
Unfortunately, we will not be able to extend the expiry date of your virtual card if this happens as we are bound by the terms and conditions that was set for the card. Our best advise would be for you to reach out to the merchant and request for them to provide you the refund through another method or onto a different card.
Feel like the article is lacking? Leave a downvote and let us know what you think. We genuinely want to improve based on your feedback.
Want to find other articles? Ask Casbo! | Our semi-autonomous chat bot |
|
| |
|
Recent Articles
PTC Mobile Wallet - Services Terms of Use
These terms and conditions are applicable to prepaid cards issued by Peoples Trust Company that have been enabled for mobile wallet services within your card program. Peoples Trust Company Terms of Use for Mobile Payment Services Last modified: ...
My account is locked due to multiple unsuccesful logins
If you've encountered difficulty logging in due to several unsuccessful attempts, don't worry—this is an intentional security measure. We've recently added an extra layer of protection that temporarily restricts account access after multiple failed ...
Our Privacy Policy
Last Updated: January 1, 2022 For Canada and US Our Commitment At Cardholder Support, we are committed to protecting your privacy and confidential information while maintaining strong practices in the handling of all Personal Information. This ...
Fraud FAQ
Do you have a particular question that wasn't answered by our original fraud article? Have a look here as well: How can I protect my card information or the safety of my physical or virtual card? It is your responsibility to track your account ...
Can my card be used in any country?
Here is the list of countries where your prepaid card will not be usable due to either sanctions or restrictions on financial institutions in the USA and Canada: Afghanistan Angola Bangladesh Belarus Burundi Cambodia Central African Republic Crimea ...