I’m not receiving my etransfer
Double check if you received any email asking you to approve the transfer. It may have landed in your spam/junk folder by mistake. Be sure to contact the receiving bank as well to see if the transfer is pending on their end.
If you require any clarification or assistance, feel free to contact the number on the back of the card (for physical cardholders) or email us at email@example.com
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I received an error when trying to transfer funds
There are a lot of reason why your transfer might fail. However, the most common reason is simply due to the fact that your security question contained an invalid character or too much character. Invalid character The e-transfer system can only ...
Can I transfer the funds from my prepaid card to my personal or business bank accounts or into any credit card?
No, unfortunately you cannot transfer funds from your prepaid physical or virtual card into your personal or business account. This function is not available for any debt payments or credit products either. This is actually mentioned in the terms and ...
How can I check my balance/PIN?
Checking balance Checking your account's balance is quite simple. Although, there are things that you need to keep in mind. If you own a virtual card, you'll need to sign in to https://payaccount.io/login. However, certain virtual card uses the ...
Can I purchase a prepaid card for a family member under my account?
Unfortunately, at this time we do not offer individual prepaid cards. We do however provide corporate prepaid card programs for companies and corporations. Therefore in order to get a prepaid card for a family member you would need to speak with the ...
What is an inactivity fee and why am I being charged?
As per the terms and conditions of the card, an inactivity fee is charged to your card if there is no transaction or activity for over 6 months during the lifetime of the card. This is to prevent the card from being dormant or unused for a certain ...