I lost my copy of terms and conditions. Can I have a new one provided to me?
We do understand that not all cardholders will keep a copy of the terms and conditions that came with the card around after receiving it. Maybe you accidentally threw it away after even though you had wanted to take the time to go through it later.
Rest assured that we do keep a virtual copy of all terms and conditions that was included when the card was shipped out.
Please bear in mind that if your card is part of an old program, we may not have a copy of the agreement in our database.
Before reaching out to us, please inform the organization that provided you with the card that you'd like to have a copy of the terms and conditions. Certain organizations keeps a physical copy of the agreement on hand for occurrence like this. If they were not able to provide you with a copy, please feel free to open a ticket with our support team and we'll provide you with what you need.
For virtual cardholders, your card's terms and conditions are shown when you're on the submission form. Sadly, we do not keep a copy of these agreements hence it is your full responsibility to make sure that you go through the agreement as any usage of the virtual card will constitute your agreement towards the terms provided to you.
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Where is the physical version of my virtual card?
Most companies/organizations does not supply both physical/virtual cards. For more clarification, we recommend that you reach out to the company/organization that issued you the card to inquire about a physical card. Feel like the article is lacking? ...
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We're all human at the end of the day. Although we highly discourage it, forgetting your password/access code is a usual issue that cardholders run into daily. For starters, please bear in mind: If you own a virtual card, you'll need to sign in ...
Can I change my pin or access code?
Unfortunately, once set, the PIN number and access code cannot be changed. If you forgot your/lost access code, this article should be of use to you. Should you require any assistance with this, please feel free to open a ticket with our support ...
How to create a ticket?
Creating a ticket is simple. You should be able to see a button on the bottom of this page that says "Submit a ticket". If not, click on this link and you'll be redirected to the ticket submission page. Once you're on the ticket page, you'll see a ...
My card expired with funds remaining; What are my options?
Please note, cards issued from a corporation for promotional purposes legally have an expiration date. Please take a look at the terms and conditions that were sent with the card to determine if your program allows for replacement cards to be created ...
Do you have a particular question that wasn't answered by our original fraud article? Have a look here as well: How can I protect my card information or the safety of my physical or virtual card? It is your responsibility to track your account ...
Can my card be used in any country?
Here is the list of countries where your prepaid card will not be usable due to either sanctions or restrictions on financial institutions in the USA and Canada: Afghanistan Angola Bangladesh Belarus Burundi Cambodia Central African Republic Crimea ...
How do I view my ticket?
To access your ticket through the Help Center portal, it's essential to have a registered Help Center account using the same email address you used to contact us. If you haven't signed up for an account yet, please visit the sign-up page to create ...
What is a Pre-Authorization and how does it work?
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The most common reason for an e-transfer to fail is simply due to the fact that your security question contained an invalid character or too much character. However, the reasoning may not be identical for all failed transfers as you'll see below. ...