I lost my copy of terms and conditions. Can I have a new one provided to me?
We do understand that not all cardholders will keep a copy of the terms and conditions that came with the card around after receiving it. Maybe you accidentally threw it away after even though you had wanted to take the time to go through it later.
Rest assured that we do keep a virtual copy of all terms and conditions that was included when the card was shipped out.
Please bear in mind that if your card is part of an old program, we may not have a copy of the agreement in our database.
Before reaching out to us, please inform the organization that provided you with the card that you'd like to have a copy of the terms and conditions. Certain organizations keeps a physical copy of the agreement on hand for occurrence like this. If they were not able to provide you with a copy, please feel free to open a ticket with our support team and we'll provide you with what you need.
You may also use the https://payaccount.io/cardholder-agreement to download your copy of the cardholder agreement. This however only applies to cardholders that are using the payaccount.io domain. If you're using the mycardholdersupport.com domain, please proceed with opening a ticket with our support team.
For virtual cardholders, your card's terms and conditions are shown when you're on the submission form. Sadly, we do not keep a copy of these agreements hence it is your full responsibility to make sure that you go through the agreement as any usage of the virtual card will constitute your agreement towards the terms provided to you.
If you require any clarification or assistance, we can be reached at help@mycardholdersupport.com.
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