Help! I can't redeem my virtual card.

Help! I can't redeem my virtual card.

I am unable to redeem my virtual card. 
I receive an error message: “The information that you have entered is incorrect”.


When filling out the online form to redeem your virtual card, please follow these important guidelines:

  1. First name: Your first initial
  2. Last name: Your full last name
    1. If your last name consists of two (2) words, please enter a space ( ) between them. Please do NOT enter a dash, as special characters cannot be used to redeem virtual cards
  3. Email address: The same email address used when purchasing the product
  4. Postal code: The same postal code used when purchasing the product

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