Help! I can't redeem my virtual card.

Help! I can't redeem my virtual card.

Question:
I am unable to redeem my virtual card. 
I receive an error message: “The information that you have entered is incorrect”.

Answer:

When filling out the online form to redeem your virtual card, please follow these important guidelines:

  1. First name: Your first initial
  2. Last name: Your full last name
    1. If your last name consists of two (2) words, please enter a space ( ) between them. Please do NOT enter a dash, as special characters cannot be used to redeem virtual cards
  3. Email address: The same email address used when purchasing the product
  4. Postal code: The same postal code used when purchasing the product

    • Related Articles

    • Where is my virtual card? When will I receive it?

      Question: As part of a promotion, I purchased a new computer or device and should have received a virtual card. Where is it? When and how will I receive it? Answer: Your virtual prepaid card is in queue to be processed. Due to a high volume of ...
    • How do I redeem a virtual card?

      You will receive a link to redeem your virtual prepaid card via email.  From there you will be redirected to our webform to fill out your information. Please fill in the form as requested. After submitting the form, you will reach the terms and ...
    • Where is my additional virtual card? I have received one, but am waiting on another one.

      If you were entitled to more than 1 virtual cards as part of a promotion, and you have only received 1 so far, your other virtual prepaid card(s) are in queue and being processed.  Even if the cards were ordered under the same name, for the same ...
    • Can I request for a physical card while I have a virtual card?

      ​If your program qualifies for a physical card you will be notified by the company that has issued you the card.If you have additional questions regarding the usage of your visual card please contact help@mycardholdersupport.com or you can call the ...
    • Where is the physical version of my virtual card?

      Virtual cards generally do not come with a physical card. Your issuer will specify if this option is available for you.