I am expecting a reversal or a credit, when will this reflect on my card balance?
A reversal or a credit can reflect on your prepaid card statement usually within 5 to 7 business days from the date the transaction reversal was initiated.
However this may take longer depending on the merchant.
For information regarding a reversal please contact the merchant directly.
How can I check my card balance?
Log into https://payaccount.io/login to retrieve your prepaid card balance. From there you will be asked to enter Your: 16 digit card number Access code (4 digit activation code was provided to you in the instructions that came with the card) CVV ( ...
How do I check my card balance?
You can check your card balance by visiting the website printed on the back of your card. To login you will need to enter your 16-digit card number, your CVV which is the 3-digit number printed on the back of the card and your 4-digit unique access ...
What if I would like to purchase something that costs more than the remaining balance on my Prepaid card?
If you know the balance on your Prepaid card, inform the cashier that you would like to pay that sum of money from your Prepaid card and the remaining balance from a different debit or credit card. Without telling the cashier you would like to use ...
Where is my virtual card? When will I receive it?
Question: As part of a promotion, I purchased a new computer or device and should have received a virtual card. Where is it? When and how will I receive it? Answer: Your virtual prepaid card is in queue to be processed. Due to a high volume of ...
Why was my card declined?
Your card may have been declined because the purchase amount was greater than the available balance on your card. Some retailers will allow you to do a split transaction where they allow you to use two separate payment methods. Merchants are unable ...