How to create a ticket?

How to create a ticket?

Creating a ticket is simple. You should be able to see a button next to the search bar that says "Add ticket". If not, click on this link and you'll be redirected to the ticket submission page.

Once you're on the ticket page, you'll see a number of fields that you need to fill up. Here's a general guidance on what you need to fill in:
Contact Name
Your first and last name
Your email address. Please make sure to whitelist our email domain ( to avoid it from getting caught up in your spam filter
Be as simple and concise as you can regarding your issue
You can put your message here. Please include all the relevant information here. Please do not provide your CVV number
Product Type
What kind of card do you have. If you do not have one, mention the program that you're inquiring about. Ignore the DirectSend option
CH Ticket Request Type
The type of your request. Choose the one that is the closest to your issue

There are also additional fields such as Priority and Attachments. These can be left as is, unless you're reporting an error code upon which we will need a screenshot of the error that you're facing.

Leave us a feedback if the article is missing any further guidance that you feel should've been included. 

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