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My ticket was set to Resolved. What does this mean?
When you receive a response from our Cardholder Support Team that your ticket has been resolved, it signifies that you've reached the end of the support process. You will then have 7 calendar days to respond to this ticket if you have any further ...
My ticket was set to Resolved. What does this mean?
When you receive a response from our Cardholder Support Team that your ticket has been resolved, it signifies that you've reached the end of the support process. You will then have 7 calendar days to respond to this ticket if you have any further ...
Do you have a support line that I can reach out to?
Yes we do. The contact details for our support line, both the email and phone number, should be written on the back of your card. If not, please feel free to send us an email at help@mycardholdersupport.com and we'll help you accordingly. Note that ...
My card is undelivered or missing. I never received my card in the mail.
Card delivery may take up to 21 business days to be delivered, in addition to 2-3 days of processing time. To find out the status of a card that was ordered for you, please create a support ticket with us. We will try to look up the status of the ...
Can I have a detailed transaction history provided to me?
Yes this is possible but bear in mind that your request is subject to review. Please feel free submit a ticket with us by scrolling all the way down and clicking on the "Submit a ticket" button. We'll get back to you as soon as we can. The cardholder ...