What do I do if I lost my virtual card?
Sadly, if you lost your virtual card details, you will have to reach out to the organization that provided you with your card as they will have to reissue the card on your behalf.
Hence, it is important that you always make sure to store your virtual card details securely as once it's lost, it will need to be reissued on with approval from the organization that provided you the card. If you require any clarification or assistance, please email us at firstname.lastname@example.org.
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How can I report a lost or stolen or damaged card?
Should your card go missing or sustained a damage that prevents you from using it, the only way to resolve the issue would be to have the card replaced. Rest assured as we'll do our best to guide you through the process. If a card is lost or stolen ...
Where is my additional virtual card? I have received one, but am waiting on another one.
If you were entitled to more than 1 virtual cards as part of a promotion, and you have only received 1 so far, your other virtual prepaid card(s) are most likely in a queue and being processed. Even if the cards were ordered under the same name, for ...
Why is it important for me to print and save my virtual card information once redeemed?
It is paramount that you save your card details by either printing the card details or screenshotting it. Why? Once a virtual card is lost, it cannot be replaced and the organization that provided you the card will need to provide the ...
What is a virtual prepaid card?
A virtual card works just like a physical card would, with the caveat that it may not be used at a brick-and-mortar store nor at any physical terminal. As long as the merchant accepts the use of an electronic payment, you should be good to go. ...
Help! I can't redeem my virtual card.
Received the following error code when trying to redeem your virtual card?; “The information that you have entered is incorrect”. In all likelihood, the information that you've entered is simply not being recognized by the system as the correct ...