How do I redeem a virtual card?

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• Help! I can't redeem my virtual card.

  Question: I am unable to redeem my virtual card.  I receive an error message: “The information that you have entered is incorrect”. Answer: When filling out the online form to redeem your virtual card, please follow these important guidelines: First ...

• Where is my virtual card? When will I receive it?

  Question: As part of a promotion, I purchased a new computer or device and should have received a virtual card. Where is it? When and how will I receive it? Answer: Your virtual prepaid card is in queue to be processed. Due to a high volume of ...

• Where is the physical version of my virtual card?

  Virtual cards generally do not come with a physical card. Your issuer will specify if this option is available for you.

• Can I request for a physical card while I have a virtual card?

  ​If your program qualifies for a physical card you will be notified by the company that has issued you the card.If you have additional questions regarding the usage of your visual card please contact help@mycardholdersupport.com or you can call the ...

• How can I edit the personal information related to my virtual card on my card portal?

  You can only edit your address and contact information on your cardholder profile by logging into payaccount.io/login Regretfully, we are unable to make cardholder name changes to the Virtual card.