How can I load funds onto my card?
Currently, only the company that ordered the prepaid card for you has the authority to reload it. As an individual, you won't have the ability to load the card on your own. If you believe you are eligible for additional value loads that you haven't received, please contact the company directly, which placed the order for your card, for further assistance. They will be able to assist you with any necessary adjustments.
![](https://img.zohostatic.com/zde/static/images/caution.png)
For non-reloadable or non-rechargeable cards, once you have depleted their funds, they should be discarded and are not eligible for further use. It's essential to ensure that you use the funds on these cards entirely, as they cannot be reloaded for future use.
If you have any concerns or questions regarding the type of card you have, please don't hesitate to contact us for clarification.
Feel like the article is lacking? Leave a downvote and let us know what you think. We genuinely want to improve based on your feedback.
Recent Articles
I would like to file a complaint. How should I proceed? (For cards issued by Equitable Bank)
Customer Complaints Resolution Guide (Equitable Bank) At Cardholder Support, we are committed to providing you with the best possible customer experience and high-quality products and services. While we are always delighted to receive any positive ...
PTC Mobile Wallet - Services Terms of Use
These terms and conditions are applicable to prepaid cards issued by Peoples Trust Company that have been enabled for mobile wallet services within your card program. Peoples Trust Company Terms of Use for Mobile Payment Services Last modified: ...
Our Privacy Policy
Last Updated: January 1, 2022 For Canada and US Our Commitment At Cardholder Support, we are committed to protecting your privacy and confidential information while maintaining strong practices in the handling of all Personal Information. This ...
Fraud FAQ
Do you have a particular question that wasn't answered by our original fraud article? Have a look here as well: How can I protect my card information or the safety of my physical or virtual card? It is your responsibility to track your account ...
Can my card be used in any country?
Here is the list of countries where your prepaid card will not be usable due to either sanctions or restrictions on financial institutions in the USA and Canada: Afghanistan Angola Bangladesh Belarus Burundi Cambodia Central African Republic Crimea ...