Help! My account is locked.
Unfortunately, you have entered your information incorrectly too many times.
Your account is now locked for a period of 24 hours. Please wait until this time has passed, and then enter your information again.
If you try to enter your information earlier, your account will be automatically locked again for the same period of time, even if you enter the correct information.
It is extremely important to wait until your account is unlocked.
Help! I can't redeem my virtual card.
Question: I am unable to redeem my virtual card. I receive an error message: “The information that you have entered is incorrect”. Answer: When filling out the online form to redeem your virtual card, please follow these important guidelines: First ...
I need help with Declined Transactions.
First, please ensure you still have funds on your card by visiting the website printed on the back of your card. If you were expecting to receive funds but have not yet received them, please contact the company that issued you the card. Cardholder ...
Where is my additional virtual card? I have received one, but am waiting on another one.
If you were entitled to more than 1 virtual cards as part of a promotion, and you have only received 1 so far, your other virtual prepaid card(s) are in queue and being processed. Even if the cards were ordered under the same name, for the same ...
Where is my virtual card? When will I receive it?
Question: As part of a promotion, I purchased a new computer or device and should have received a virtual card. Where is it? When and how will I receive it? Answer: Your virtual prepaid card is in queue to be processed. Due to a high volume of ...
How often should I check my account?
We recommend that you track your account activity once every 30 days to ensure the transactions and the balance on your card is up to date.Log into https://payaccount.io/login to check your card balance.