Help! I can't redeem my virtual card.
Received the following error code when trying to redeem your virtual card?; “The information that you have entered is incorrect”. In all likelihood, the information that you've entered is simply not being recognized by the system as the correct input.
This is due to the the text fields being case-sensitive. When filling out the online form to redeem your virtual card, it is that important that you follow these guidelines:
This is due to the the text fields being case-sensitive. When filling out the online form to redeem your virtual card, it is that important that you follow these guidelines:
- First name: Your full first name
- Last name: Your full last name
- If your last name consists of two (2) words, please enter a space ( ) between them. Make sure no special characters are present.
- Email address: The same email address used when the card was issued
- Postal code: The same postal code used when the card was issued in format ABC 123
If you're positive that you have everything right, feel free to email us at help@mycardholdersupport.com and we'll see how we can help.
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