Do you have a support line that I can reach out to?

Do you have a support line that I can reach out to?

Yes we do. The contact details for our support line, both the email and phone number, should be written on the back of your card. 

If not, please feel free to send us an email at help@mycardholdersupport.com and we'll help you accordingly. Note that the cardholder support team is available from Mon-Fri 9am to 5pm EST (excluding national holidays)

    • Recent Articles

    • I would like to file a complaint. How should I proceed? (For cards issued by Equitable Bank)

      Customer Complaints Resolution Guide (Equitable Bank) At Cardholder Support, we are committed to providing you with the best possible customer experience and high-quality products and services. While we are always delighted to receive any positive ...

    • PTC Mobile Wallet - Services Terms of Use

      These terms and conditions are applicable to prepaid cards issued by Peoples Trust Company that have been enabled for mobile wallet services within your card program. Peoples Trust Company Terms of Use for Mobile Payment Services Last modified: ...

    • Our Privacy Policy

      Last Updated: January 1, 2022 For Canada and US Our Commitment At Cardholder Support, we are committed to protecting your privacy and confidential information while maintaining strong practices in the handling of all Personal Information. This ...

    • Fraud FAQ

      Do you have a particular question that wasn't answered by our original fraud article? Have a look here as well: How can I protect my card information or the safety of my physical or virtual card? It is your responsibility to track your account ...

    • Can my card be used in any country?

      Here is the list of countries where your prepaid card will not be usable due to either sanctions or restrictions on financial institutions in the USA and Canada: Afghanistan Angola Bangladesh Belarus Burundi Cambodia Central African Republic Crimea ...