Current vs Available balance

Current vs Available balance

Current balance is the total amount of funds that you currently have on your account. This does not necessarily mean that all of it is available for you to spend. Some of the funds on your account may be from value loads that has yet to be completed/processed and/or pre-authorization charges that has yet to go through. 

The available balance is the amount of funds that are free for you to use. This amount does not include any holds or pending transactions that has yet to be posted to your account. 
Say you have CAD 100 on both your available and current balance, then you used your card at a restaurant for CAD 30. A hold is then placed on your account, so your available balance is only CAD 70. However, your current balance will continue to remain at CAD 100 until the restaurant charge is sent to the appropriate payment system for processing. 
Typically transactions remain pending on your account for up to 8 days, but can occasionally take up to 31 days (i.e. hotel & car rental deposits) to be credited back. Transactions are automatically reversed if the merchant does not collect the funds within this time. 
If your current and available balance is identical, that means that there are no pending transactions on your account.
Before attempting a transaction, it is best that you double check your available balance to confirm if your account has enough funds to cover the transaction. 

Feel like our article is lacking? Please let us know. We'd love to hear your feedback. 

    • Recent Articles

    • I would like to file a complaint. How should I proceed? (For cards issued by Equitable Bank)

      Customer Complaints Resolution Guide (Equitable Bank) At Cardholder Support, we are committed to providing you with the best possible customer experience and high-quality products and services. While we are always delighted to receive any positive ...
    • PTC Mobile Wallet - Services Terms of Use

      These terms and conditions are applicable to prepaid cards issued by Peoples Trust Company that have been enabled for mobile wallet services within your card program. Peoples Trust Company Terms of Use for Mobile Payment Services Last modified: ...
    • Our Privacy Policy

      Last Updated: January 1, 2022 For Canada and US Our Commitment At Cardholder Support, we are committed to protecting your privacy and confidential information while maintaining strong practices in the handling of all Personal Information. This ...
    • Fraud FAQ

      Do you have a particular question that wasn't answered by our original fraud article? Have a look here as well: How can I protect my card information or the safety of my physical or virtual card? It is your responsibility to track your account ...
    • Can my card be used in any country?

      Here is the list of countries where your prepaid card will not be usable due to either sanctions or restrictions on financial institutions in the USA and Canada: Afghanistan Angola Bangladesh Belarus Burundi Cambodia Central African Republic Crimea ...